Isabel Palmer

Captured high-quality images for marketing materials and promotional campaigns.

• Collaborated with clients to understand their vision and photography needs.
• Deliver quality products within deadlines established by clientele.
• Compose creative shots from different angles that are visually appealing.
• Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
• Utilized filters, edits, and after-effects to enhance photos.
• Developed creative concepts for photo shoots tailored to themes.
• Communicated effectively with team members to coordinate schedules and logistics for shoots.
• Edit photos using Adobe Photoshop and other software applications.

• Coordinated staff schedules to ensure adequate coverage for services.
• Trained new employees on customer service standards and protocols.
• Supported marketing efforts by promoting spa services through social media channels.
• Resolved guest complaints to enhance overall customer satisfaction experience.
• Collaborated with management to improve operational efficiency in service delivery.
• Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
• Led profitable spa operations through budgeting, aesthetics, employee training, and renewing dormant client memberships.
• Rebranded a failing spa by implementing digital and promotional marketing plans, created new website and collateral and leveraged social media outreach with Facebook.
• Guided new members on tours of spa facility and clearly explained available services, resulting in influx in new patrons.
• Cultivated relationships with existing clients in order to increase repeat business opportunities.
• Provided exceptional customer service to guests at all times.
• Performed administrative duties such as scheduling appointments, creating documents, filing paperwork.
• Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
• I took detailed inventories of goods and supplies to stay on top of the ordering schedule and consistently meet demands.

Before I became an assistant manager, I worked as a spa attendant where I worked to keep the building in perfect shape along with taking reservations/phone calls!

• Provided ongoing training support to new hires or volunteers within the organization, fostering a culture of learning and growth among team members.
• Assisted customers with kayak and tubing rentals for enjoyable experiences.
• Instructed participants on safety procedures and equipment usage for recreation activities.
• Maintained cleanliness of rental equipment and facilities for a safe environment.
• Monitored waterways for safety hazards, ensuring participant well-being during activities.
• Assisted in setting up equipment for recreational activities or special events.
• Developed relationships with local organizations to promote the facility's offerings.
• Provided information and answered questions for patrons regarding recreation programs, services, and facilities.
• Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.

• Assisted in maintaining cleanliness and organization of the kitchen area.
• Facilitated communication between team members to enhance workflow efficiency.
• Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
• Participated in weekly meetings with management team to discuss strategies and goals.
• Utilized problem solving skills to resolve conflicts between customers and employees.
• Checked orders for quality and completeness.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Assisted general manager with operations game plan and company initiatives implementation.
• Performed opening and closing procedures such as setting alarm systems, counting money.
• Coached and trained employees and managed daily work assignments to enhance operations.