Isabel Palmgren
Bakersfield,CA
Summary
Dynamic leader and problem-solver with a proven track record at Playa Azul Property Management, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction. Skilled in verbal and written communication, ensuring optimal team performance and financial efficiency.
Overview
4
4
years of professional experience
Work History
Airbnb Manager
Playa Azul Property Management
04.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Scheduled various Vendors to attend to the properties needs
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Receptionist
Playa Azul Property Management
10.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Private Nanny
Self Employed
05.2021 - 08.2021
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
Server
Oklahoma Methodist Manor
08.2020 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Liberty High School
Bakersfield, CA05.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Organization skills
- Telephone skills
- Data Entry
- Customer/Client relations
- Visual Inspection
- Reading Comprehension
- Emergency protocols
- Following Instructions
Timeline
Airbnb Manager
Playa Azul Property Management
04.2023 - Current
Receptionist
Playa Azul Property Management
10.2021 - 05.2022
Private Nanny
Self Employed
05.2021 - 08.2021
Server
Oklahoma Methodist Manor
08.2020 - 02.2021
High School Diploma -
Liberty High School
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