Isabel Phillips
Sacramento,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Hardworking Kitchen Assistant well-versed in food preparation techniques and inventory management to maintain consistent stock of needed supplies. Shoulders multiple kitchen tasks in support of cooks and servers. Thrives in busy environments.
Overview
11
11
years of professional experience
Work History
Event Planning
DnI Event Planning
05.2010 - 05.2011
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Corresponded with clients to answer questions and resolve issues.
- Established working relationships with clients by organizing various events.
- Conferred with event staff at event site to coordinate details.
- Performed face-to-face meetings to finalize contract for services and event details.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Coordinated florists, photographers, and musicians for events.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Reviewed event bills to confirm accuracy and approve payment.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Consulted with customers to determine objectives and requirements for events.
- Evaluated and selected service providers and vendors according to customer requirements.
- Developed post-event reports to determine effectiveness of each event.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Inspected event facilities to confirm conformance to customer requirements.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Kitchen Manager/food Prep/caterer
Simply The Best Events
05.2000 - 09.2009
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Coordinated with catering staff to deliver food services for special events and functions.
- Developed unique events and special promotions to drive sales.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
Hig School Diploma - G.E.
Encina High School
Sacramento, CA06.1996
Skills
- Strategic Planning
- Business Management
- Inspect Facilities
- Banquet Event Orders (BEOs)
- Portion Out Servings
- Menu Planning
- Track Food Use
- Salad Creation
- Ingredient Preparation
- Table Preparation
- Order Selection and Preparation
- Inventory Monitoring
- Presentation Skills
- Critical Thinking
- Banquet Coordination
- Kitchen Equipment Operation
- Table Layout
- Event Planning
- Food Restocking
- Event Management
- Maintain Food Safety
- Emergency Situations
- Team Management
- Kitchen Equipment Expertise
- Conflict Negotiation
- Food Handling Standards
- Guest Inquiries
- Reading Comprehension
- Food Presentation
- Station Preparation
- Vendor Management
- Banquets and Catering
- Ordering and Invoicing
- Kitchen Staff Management
- Meal Delivery
- Fish, Fowl and Poultry Cleaning
- Billing and Payment Processing
- Estimate Food Needs
- Proper Storage Procedures
- Customer Loyalty
- Venue Accommodations
- Problem-Solving Skills
- Food Preparation Techniques
- Food Preparing, Plating and Presentation
- Cash Register Operations
- Selecting Suppliers
- Safe Food Handling
- Organizing and Prioritizing
- Phone Inquiries
- Hand-Eye Coordination
- Final Inspections
- Customer Service Excellence
- Attentive Service
- Sauce and Soup Cooking
- Guest Interaction
- Room Preparation
- Time Management
- Food Preparation
- Meat and Poultry Slicing
- Customer Engagement
- European Cuisine Knowledge
- Sweeping and Mopping
Timeline
Event Planning
DnI Event Planning
05.2010 - 05.2011
Kitchen Manager/food Prep/caterer
Simply The Best Events
05.2000 - 09.2009
Hig School Diploma - G.E.
Encina High School
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