Isabel Plasencia
Santa Barbara,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Cottage Health
09.2023 - Current
- Responsible for telephone assessment of patient’s needs under the direction of Cottage Navigation Center Leadership
- Assist the clinical support nurse's and Navigator Specialists and Leads in the day-to-day call center functions to aid in exceptional patient experience
- Responds to and prioritizes incoming patient messages and test results
- Schedule tests and procedures and obtain insurance prior-authorization
- Maintain accurate and detailed patient records and pertinent information, post tests and documents patient interactions
- Enters all pertinent communications with the patient into the Medical Record
- Appropriately documents all calls utilizing wrap up codes and input data within a CRM
- Delivers exceptional customer service experience with each interaction
- Assist in managing patient concerns and calls via a telephone interaction for a range of reasons
- Provides direction and disposition to patients with symptoms
- These telephone interactions require assessment, documentation review, and triage to escalate to a nurse or provider
- Responds to patient questions via telephone or other communication methods and appropriately provides reassurance while responding to patient concerns
- Utilize current practices to provide patient care while focusing on the needs of the patient and exemplifying service excellence, care, concern, respect, and cooperation
- As a member of a health care team, function in the role of patient advocate by being in the position of initial contact for patient related issues
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
Admin Assistant
California Retina
08.2022 - 09.2023
- Provide high level administrative support to executives
- Creating doctors schedule templates, adding time off approvals, and updating on-call schedules for easier clinic functionality to schedule patients accurately
- Ordering office supplies and employee apparel for all clinic locations and keeping track of inventory
- Coordinated travel plans for executives
- Assist with project coordination and follow up on action items
- Scheduled weekly meetings and create Meeting Minutes to provide wrap up overview regarding updates
- Handle incoming calls, take messages, and route correspondence appropriately
- Perform data entry and maintain accurate records
- Assisting with screening resumes and scheduling interviews
- Communicated with general managers and facility teams regarding upcoming repairs and projects
- Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines
- Assisted in the development of emergency preparedness plans, ensuring staff was trained in proper procedures during critical situations
Receptionist/Ophthalmic Assistant
Sansum Clinic
10.2016 - 08.2022
- Patient care with the ability to operate machinery
- Use of electronic medical records system EMR/HER (Epic)
- Knowledge of procedure codes
- Rooming patients/getting vitals/triaging/documenting
- Problem-solving/critical thinking/creating ideas for day-to-day operations
- Walkthrough of the department for cleanliness and organization
- Submitting tickets for maintenance
- Knowledge of emergency procedure plans/health/safety
- Ordering/stocking/inventory/purchasing of supplies
- Coordinating luncheons with department reps
- Reviewing doctors schedule for the week
- Assisting doctors during exam/scribing/preparing tools
- Conducting tests for patients with proper machinery
- Handling insurance/insurance knowledge
- In/outbound phone calls/customer service/scheduling/update patient information
- HIPAA compliance/organization/detail oriented
- Check patients in/out
- Customer service
- Handling insurance/insurance knowledge
- Organization/cleanliness/detail oriented
- Knowledge of doctor’s schedules
- Use of electronic medical records EMR/HER (Epic)
- In/outbound phone calls/customer service/scheduling/patient information
- HIPAA compliance/organization/detail oriented
Education
Bachelor of Science - Kinesiology
California Baptist University
Riverside, CA12.2023
Associate of Arts - Liberal Arts: Social & Behavioral Sciences
Santa Barbara City College
Santa Barbara, CA05.2020
High School Diploma -
San Marcos High School
Santa Barbara, CA06.2012
Skills
- HIPAA Compliance
- Receptionist / Customer service / Collecting payments
- Medical Assisting duties / Medical terminology
- EMR / EHR
- Office Administration
- Tech savvy
- Workplace Safety Regulations
- Repairs and maintenance
- Vendor coordination
- Work Order Management
- Stocking/inventory
- Project Management
Certification
- Project Management, Google, 01/23
- CPR/AED, American Red Cross, 01/24
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Cottage Health
09.2023 - Current
Admin Assistant
California Retina
08.2022 - 09.2023
Receptionist/Ophthalmic Assistant
Sansum Clinic
10.2016 - 08.2022
- Project Management, Google, 01/23
- CPR/AED, American Red Cross, 01/24
Bachelor of Science - Kinesiology
California Baptist University
Associate of Arts - Liberal Arts: Social & Behavioral Sciences
Santa Barbara City College
High School Diploma -
San Marcos High School
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