Isabel Proctor
Grand Junction,CO
Summary
Compassionate phlebotomist skilled in venipuncture, patient care, and specimen handling with 2+ years of experience working on EPIC. Committed to enhancing patient experiences and ensuring compliance with HIPAA regulations while maintaining a sterile environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Phlebotomist/Specimen Processor
St. Marys Hospital
Grand Junction, CO
12.2023 - Current
- Collected blood samples using venipuncture and capillary techniques to ensure accurate diagnostic testing.
- Maintained sterile environment and adhered to safety protocols to minimize risk of contamination.
- Educated patients on procedures, alleviating concerns and ensuring comfort during blood draws.
- Collaborated with laboratory staff to streamline sample processing and improve turnaround times.
- Trained new phlebotomists on best practices, enhancing team competency and service quality.
- Implemented process improvements that reduced patient wait times and increased overall efficiency.
- Monitored inventory levels of supplies and equipment, ensuring availability for uninterrupted operations.
- Managed patient records in compliance with HIPAA regulations, safeguarding sensitive information effectively.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
Manager
Orchared Mesa Lanes
Grand Junction, CO
08.2017 - 01.2023
- Supervised kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and service standards.
- Streamlined menu offerings based on seasonal availability and customer preferences.
- Conducted regular performance evaluations to enhance team productivity and morale.
- Led initiatives to improve food presentation and overall dining experience quality.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Cashier/Cook/Assistant Manager
A&W
Grand Junction, CO
12.2015 - 08.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring daily financial integrity.
- Assisted in training new cashiers on company procedures and customer service standards.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Assisted in training new cooks on company procedures and cooking regulations.
- Created and deposited bank deposits.
- Managed closing tasks for all crew members.
Drive-Thru Cashier/Cook
Wendys
Grand Junction, Co
07.2013 - 05.2015
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Maintained clean and organized workstations to enhance operational efficiency and customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline drive-thru operations, reducing wait times for customers.
Cook
Orchard Mesa Lanes
Grand Junction, CO
08.2012 - 05.2013
- Prepared diverse menu items following established recipes and food safety standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Collaborated with team members to streamline meal preparation processes.
- Take customer orders, receive payment, and give correct change.
Education
No Degree - Phlebotomy Course
Colorado Mesa University
Grand Junction, COHigh School Diploma -
R 5 Highschool
Grand Junction, CO12.2017
Skills
- Venipuncture
- Adaptable approach
- Patient care
- Specimen handling
- HIPAA compliance
- Patient confidentiality
- Epic experience
Certification
Basic Life Support (BLS)- American Heart Association (AHA)
Timeline
Phlebotomist/Specimen Processor
St. Marys Hospital
12.2023 - Current
Manager
Orchared Mesa Lanes
08.2017 - 01.2023
Cashier/Cook/Assistant Manager
A&W
12.2015 - 08.2017
Drive-Thru Cashier/Cook
Wendys
07.2013 - 05.2015
Cook
Orchard Mesa Lanes
08.2012 - 05.2013
No Degree - Phlebotomy Course
Colorado Mesa University
High School Diploma -
R 5 Highschool