Isabel Quezada Lopez

Customer Service Representative

Walmart.com

03.2020 - 08.2022

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customized support strategies for high-priority clients to ensure their specific needs were met.
Participated in training programs to enhance product knowledge and customer service skills.
Improved resolution time with effective problem-solving for customer complaints.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.