Hi, I’m
Isabel Quinones
Bordentown,NJ
Summary
Highly-enthusiastic Client customer Service professional with 4 years of client interface experience. Well-versed in auto insurance products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
Highly organized, proactive and punctual with team-oriented mentality, easy with working under pressure. Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
7
years of professional experience
1
Certification
Work History
Artistic Family Dental
Dental Receptionist
02.2024 - 05.2024
Job overview
- Helped patients complete necessary medical forms and documentation.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for 10-physician dental facility, scheduling appointments, and handling patient inquiries.
Eko Stone Quartz Distributor
Front of House Team Member/Marketing
04.2023 - 10.2023
Job overview
- Established welcoming atmosphere by greeting each guest warmly.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Analyzed financial data to determine efficient use of resources.
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
- Optimized processes to increase productivity and efficiency while reducing corporate expenses.
- Communicated with all teams to ensure quality deliverables and timely achievement of project milestones.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Coordinated implementation of marketing and social media strategies.
- Wrote, edited, and distributed informative content and creative marketing materials to promote program.
- Created high-impact messaging for marketing media, contributing to increases in revenues and market share.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Customer Service/Sales/Office Management
INSURANCE NAVY
10.2021 - 04.2023
Job overview
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Improved office operations, maintaining records, tracking data and promoting clear internal communications.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Leveraged industry trends to shape solutions and approaches.
- Upsold products to policyholders and potential new clients.
- Exceeded company sales goals for new policies.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Legion Security
Security Guard
03.2021 - 01.2022
Job overview
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Investigated reported incidents to protect company assets.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Guarded restricted areas to prevent unauthorized entry.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Searched individuals and baggage for weapons and other prohibited items.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored access control systems and key code records for suspicious activities.
Insure On The Spot
Auto Insurance Agent
06.2017 - 03.2019
Job overview
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Analyzed customer needs and provided best options, upselling products and services.
- Provided quick turnaround time when customers called with questions, usually within 15 mins.
- Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Education
Roosevelt High SchoolChicago, IL
High School Diploma
06.2018
Skills
- Clerk skills
- Phone and Email Etiquette
- Speak, Write, and read Spanish fluently
- Warehouse operations
- Functioning with Microsoft Outlook, Word and Excel
- Critical thinking
- Data Entry
- Workflow inventory experience
- Office Supply Management
- Salesforce experience
- QuickBooks experience
- SAP Experience
- Patient Scheduling
- Office Opening and closing
- Dental Terminology
Certification
- Certified Body Contour Esthetician , Beauty Works - Current
Timeline
Dental Receptionist
Artistic Family Dental
02.2024 - 05.2024
Front of House Team Member/Marketing
Eko Stone Quartz Distributor
04.2023 - 10.2023
INSURANCE NAVY
Customer Service/Sales/Office Management
10.2021 - 04.2023
Security Guard
Legion Security
03.2021 - 01.2022
Auto Insurance Agent
Insure On The Spot
06.2017 - 03.2019
Roosevelt High School
High School Diploma
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