Isabel Ramirez
Sumter,SC
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
15
15
years of professional experience
Work History
Mother Baby Technician
Saint Peters University Hospital
11.2022 - 10.2023
- Provided post-partum support to mothers under nursing guidance to facilitate recovery and enhance patient comfort
- Maintained health standards by regularly checking the vital signs of mothers and newborns
- Accurately recorded patient data in charts, ensuring thorough documentation of care and health status.
Humana Customer Representative
Humana
01.2020 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Streamlined communication channels for improved customer service response times and overall efficiency.
Medical Assistant
Coastal Ear, Nose and Throat
03.2017 - 12.2019
- Ensured accurate patient intake procedures, recording of vitals and updating of medical records for comprehensive documentation
- Provided assistance during myringotomies, sinus debridements, and ear cleanings, supporting physicians in delivering patient care
- Facilitated communication between patients and medical staff by conveying diagnostic, test, and blood result information effectively.
- Collaborated with Insurance companies to obtain Prior Authorization for office-based and off-site imaging and procedures.
- Ensured efficient coverage verification by working closely with Insurance companies.
Medical Assistant
Family Practice of Centrastate
08.2016 - 01.2017
- Streamlined patient intake processes, ensuring timely room assignments and preparedness for examinations, while proficiently conducting routine lab tests, including blood, urine, glucose, hemoglobin, and lead analyses
- Supported medical staff by updating patient records, clearly communicating procedural information, and providing assistance during basic medical examinations.
Receptionist
Apollo Relocation Services Inc.
09.2015 - 07.2016
- Efficiently handled incoming communications, courteously greeted visitors, and provided prompt, accurate responses to inquiries
- Maintained an organized reception area, ensuring a welcoming environment for clients and guests.
Sales Associate
Pandora
12.2014 - 12.2015
- Developed and enforced departmental policies and objectives, ensuring streamlined operations and customer service excellence
- Assisted customers by accurately identifying needs and facilitating the selection and distribution of merchandise.
Waitress/Manager
Rays Seafood Restaurant
05.2008 - 09.2014
- Enhanced guest satisfaction through attentive service, leading to a promotion to a managerial role
- Conducted comprehensive training for new hires, fostering a skilled and knowledgeable team
- Oversaw end-of-day operations, including inventory restocking and cash drawer reconciliation.
Education
Bachelor of Science - Biology
Rutgers University
New Brunswick, NJ01.2026
Associate of Science - Math And Science
Brookdale Community College
Lincroft, NJ05.2020
Certificate of Completion of Medical Assistant - Medical Assistant
Medical Career Institute
Ocean NJ 08.2016
High School Diploma -
Universidad Pontificia Bolivariana
Medellin, Colombia 11.2013
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
- Customer Relations
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Fluent Bilingualism
- Spanish translation
- HIPAA Compliance
- Medical terminology knowledge
- Reliable team player
- OSHA and infection control adherence
Languages
Spanish
Native or Bilingual
Timeline
Mother Baby Technician
Saint Peters University Hospital
11.2022 - 10.2023
Humana Customer Representative
Humana
01.2020 - 01.2023
Medical Assistant
Coastal Ear, Nose and Throat
03.2017 - 12.2019
Medical Assistant
Family Practice of Centrastate
08.2016 - 01.2017
Receptionist
Apollo Relocation Services Inc.
09.2015 - 07.2016
Sales Associate
Pandora
12.2014 - 12.2015
Waitress/Manager
Rays Seafood Restaurant
05.2008 - 09.2014
Bachelor of Science - Biology
Rutgers University
Associate of Science - Math And Science
Brookdale Community College
Certificate of Completion of Medical Assistant - Medical Assistant
Medical Career Institute
High School Diploma -
Universidad Pontificia Bolivariana
Similar Profiles
Joy DronneJoy Dronne
Registered Respiratory Therapist at Saint Peters University HospitalRegistered Respiratory Therapist at Saint Peters University Hospital
Hallie SchwimmerHallie Schwimmer
MGR Volunteer Services at Saint Peters University HospitalMGR Volunteer Services at Saint Peters University Hospital
Brielle PadillaBrielle Padilla
Birth Registrar at Saint Peters University HospitalBirth Registrar at Saint Peters University Hospital