Isabel Rice

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Managed filing system, entered data and completed other clerical tasks.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
• Updated spreadsheets with statistical, financial and non-financial information.
• Organized and executed promotional events to strengthen community relations and brand awareness.

• Prioritized and organized tasks to efficiently accomplish service goals
• Conducted cost variance analysis against established standards and identified and reported major variances
• Liaised with upper management, independent auditors, and bankers to analyze financial functions
• Delivered complete and accurate financial information to satisfy management, lenders, and regulatory agencies
• Recommended corrective actions to resolve issues identified in cost and variance analysis
• Drove proper controls, review, and processing of paperwork to support accounts payable and general accounting
• Received, record and authorized requests for disbursements in accordance with company policies and procedures
• Corporate reconciliation of finances through local property internal software
• Work with sales team to ensure appropriate information is provided for projects prior to entry for processing
• Support property Directors and Managers as needed
• Including but not limited to hiring, checkbook balancing, calendaring, and temporarily covering shifts in varies departments as needed
• Communicates project details, both written and verbal, to internal departments and external vendors with poise and competence

• Organized and maintained payroll information by entering data, deleting errors, calculated, and collected information
• Created highly organized filing system for account documents resulting in increased efficiency
• Worked with vendors to ensure payments were being send and products were getting delivered efficiently
• Organized invoices for five food and beverage outlets
• Maintained communication with vendors for any invoice errors that needed to be resolved
• Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction
• Integrated technology to increase efficiency and real-time accountability of operational tasks
• Managed scheduling, training, and inventory control
• Helped train and develop new talent
• Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews
• Hired and onboarded team members to meet immediate and expected demand
• Scheduled and coordinated meetings, appointments, and travel arrangements for Director
• Checked stock to determine inventory levels and maintain office supply products
• Exercised good judgment and decision-making in escalating concerns and resolving issues

• Worked in cooperation with front and back of house staff to ensure smooth operations
• Established good customer relations and excellent service to build and retain loyal customers
• Provided fast, friendly, and knowledgeable service to guests, proactively promoting specials, and enhancing sales of key menu items
• Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs
• Assisted customers via phone by providing confirmations, answering questions, and offering general information
• Made reservations for customers and accurately entered personal information into computer system
• Completed thorough opening, closing and shift change functions to maintain operational standards each day

• Analyzed social media interactions with clients
• Built relationships with clients online to see how to increase the company's following
• Checked inboxes to answer clients’ questions
• Utilized platforms such as Instagram and Google on regular basis
• Planned and organized pictures to be taken to be posted online
• Analyzed market data to determine ways to reach target audience or intended segments
• Planned, implemented, and maintained successful SEO strategies
• Monitored animals during play sessions and checked for signs of aggression to prevent dog fights
• Kept all areas clean, neat, and properly sanitized to ensure that the animals are safe
• Noted unusual behaviors and contacted owners immediately regarding any issues
• Bathed and trimmed nails on dogs to enhance cleanliness
• Maintained clean and well-organized environment

• Placed prices and descriptive signage to enhance displays and promote items.
• Created retail displays to highlight particular products and drive sales according to corporate strategy.
• Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
• Constructed and installed signs and sale banners for special events and clearances.
• Put together displays and layouts throughout the store to promote trends and current sales items.

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions, and offered product advice.
• Built and maintained relationships with peers and upper management to drive team success.
• Received and displayed product shipments on store retail shelves upon delivery.
• Engaged customers in friendly, professional dialogue to determine needs.
• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions, and offered product advice.
• Built and maintained relationships with peers and upper management to drive team success.
• Received and displayed product shipments on store retail shelves upon delivery.
• Engaged customers in friendly, professional dialogue to determine needs.

• Advise clients in all ways, including filling out medical information paperwork.
• Answered phones, recorded messages, filed reports and took inventory.
• Entrusted with medical records for send-out.
• Kept office records organized and supplies well-stocked for optimal team performance.
• Directed clients and guests to the correct departments, rooms, and staff members.
• Maintained complete confidentiality in accordance with the organization and legal requirements.
• Purged outdated files.
• Pulled patient charts for upcoming appointments.
• Organized patient charts, gathering medical histories, lab results, and consents.
• Processed and invoiced records requests from patients, providers, and third parties.
• Scanned and validated medical records for upload.