Isabel Rios-Camacho
Joliet,IL
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Advent Health Medical Group Bolingbrook
11.2021 - Current
- Greeted and checked in in patients, visitors, and families with exceptional customer service and professionalism
- Conducted comprehensive patient interviews to accurately collect and enter demographic, financial and insurance information into the EMR.
- Managed the end-to-end registration process for up to 80 patients daily.
- Verified insurance eligibility and benefits for all patients accounts via electronic portals and direct contact with payers, ensuring prober billing and minimizing denials.
- Collected co-payments, deductibles and outstanding balances from patients at the time of service, managing the daily cash drawer and reconciliation.
- Served as primary point of contact for patient inquiries, providing clear explanations of policies, patient responsibilities and HIPAA rights.
- Facilitated the processing of necessary consent and authorization forms, ensuring all required documents were properly completed and scanned for medical records.
Patient Financial Specialist
Amita Health Bolingbrook Hospital
03.2012 - 11.2021
- Patient Registrar and Financial Specialist.
- Responsible for collecting patient demographics and updating promptly and accurately.
- Insurance verification and eligibility via electronic portals and direct contact with payers, collection and posting of payments.
- Scheduled and pre-registered patients for appointments and procedures across multiple departments.
- Prepared insurance or self-pay estimates for walk in procedures.
- Provided excellent patient focused customer service.
- Escorted patients to their assigned rooms or directed them to specific areas of the facility.
- Assisted patients with financial assistance applications and educated them on available programs.
Phlebotomy Service Representative
Hinsdale Hospital Outreach Program
02.2009 - 03.2012
- Facilitated patient check-in and registration processes to streamline phlebotomy services.
- Coordinated sample collection and transportation procedures to ensure timely laboratory analysis.
- Trained new staff on best practices for specimen handling and safety protocols.
- Implemented quality control measures to enhance accuracy in specimen processing.
- Reduced patient wait times with effective appointment scheduling and time management skills.
- Improved patient satisfaction by providing efficient and accurate blood draw services.
Laboratory Technician
Joliet Doctor's Clinic
05.2006 - 02.2009
- Conducted quality control tests to ensure compliance with laboratory standards.
- Maintained accurate documentation of lab results and procedures for regulatory compliance.
- Prepared and analyzed various samples using laboratory equipment and techniques.
- Assisted in managing inventory of supplies, ensuring availability for uninterrupted service delivery.
- Built strong relationships with patients, creating a comfortable atmosphere that eased anxieties surrounding blood draws.
- Supported clinical staff by performing additional tasks such as data entry and patient registration when needed.
Education
Certified Phlebotomy Technician -
Joliet Junior College
Joliet, IL05.2005
GED - undefined
Joliet Junior College
06.1996
Skills
- Administrative and clerical: Proficiency in electronic medical record EMR (Epic, Athena, Nextgen), data entry, scheduling, medical records management and office equipment
- Patient Access: Patient registration and pre-registration, insurance verification, eligibility checks and authorization
- Billing and finance: Co-payment and deductible collection, cashiering, referrals
- Compliance and quality: Strict adherence to HIPAA regulations, data accuracy, attention to detail, and quality assurance auditing
- Communication: Excellent interpersonal skills, verbal and written communication, customer service Fluent in Spanish, able to communicate, read and write in Spanish
- Technical: Microsoft Office (Word, Excel, Outlook) strong computer literacy, and ability to learn new software quickly
ACTIVITIES AND INTERESTS
Spiritual Ambassador for Advent Health., Active member of Mount Carmel Church: proclaimer of the Word, Eucharistic Minister, Thriving Catholic Parish team member at Mount Carmel, Foodie enthusiast, Painting
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Advent Health Medical Group Bolingbrook
11.2021 - Current
Patient Financial Specialist
Amita Health Bolingbrook Hospital
03.2012 - 11.2021
Phlebotomy Service Representative
Hinsdale Hospital Outreach Program
02.2009 - 03.2012
Laboratory Technician
Joliet Doctor's Clinic
05.2006 - 02.2009
GED - undefined
Joliet Junior College
Certified Phlebotomy Technician -
Joliet Junior College
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