Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabel Rivas

San Antonio,TX

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

26
26
years of professional experience

Work History

Consultant

Robert Half Staffing Agency
06.2021 - 11.2022
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Supported clients with business analysis, documentation and data modeling.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Authored detailed work plans to meet business priorities and deadlines.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions.
  • Oversaw installation of software programs and hardware systems to meet requirements.
  • Collected, arranged and input information into database system.
  • Boosted customer experiences by delivering superior customer service, and issue resolution.
  • Developed and updated tracking spreadsheets utilizing numerous proprietary software systems as well as ADP, Ultipro, and Workday.

Payroll Director

MY WORKPLACE INC
01.2020 - 06.2021
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Recruited, interviewed, hired and trained [Number] employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed strategic plans for day-to-day financial operations.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Prepared internal and regulatory financial reports,.
  • Prepared internal and regulatory payroll and payroll tax reports, and payroll/payroll tax statements for internal and external reporting and audits.
  • Identified improvement changes regarding key processes for internal controls and accounting procedures.
  • Generated tax reports for each operational jurisdiction, and monitored all payrolls prepared prior to being paid out .
  • Developed metrics implementation objectives, supporting key customer results.

Payroll Analyst

BDO
07.2019 - 01.2020
  • Assist payroll team to ensure accurate and timely payroll on weekly and no-weekly basis
  • Audit payroll data as it pertains to employee state and local jurisdictions to ensure accurate taxation
  • Compile spreadsheets for each payroll entity for all quarters to reconcile federal, state and local taxes
  • Use my knowledge and expertise in ADP and SAP software to run payroll reports for audits,
  • Replies to employee questions, and replies to vendors and taking authorities
  • Complete tax jurisdiction registration applications for all states and localities as needed
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Calculated payroll deductions by accurately using numerous proprietary and third party software and processed payroll to meet preset requirements.

Payroll Analyst

CHASE Bank
09.2018 - 03.2019
  • Assist with payroll audits and payroll tax reconciliation
  • Compile data for annual bailout requesting updated tax forms
  • Assist with 1099 and W-2 processing

Payroll Specialist

USAA
06.2018 - 08.2018
  • Assist payroll team in the entry of updated employee forms in Workday
  • Work with HR customer service reps to answer employee questions pertaining to payroll taxes

Implementation Assistant

BFG
01.2018 - 06.2018
  • Responsible for the transition of a large client group from ADP to the PEO internal payroll system
  • Required to use my knowledge of running ADP reports for auditing purposes before beginning transition of data
  • Used Excel skills to build the spreadsheets necessary for direct download of data into PAYCHEX software
  • Created documentation of processes in English and Spanish to assist customers being onboarded

Tax Analyst-Consultant

TIAA Group
11.2016 - 06.2017
  • Assisted with establishing audit procedures for new clients that were receiving HR and Payroll processing services
  • Audited existing records and open enrollment documents for accuracy of payroll deductions

Payroll Tax Manager

University of Incarnate Word
01.2013 - 01.2015
  • Ensured the tax team creates payroll on budget, on schedule and with the appropriate quality
  • Required interfacing with management, department leads, third party vendors, tax agencies and employees at large
  • Ensured G/L and payroll/ payroll tax records are accurate and in compliance with all Federal and
  • State mandated guidelines
  • Responsible to assign resources and be accountable for document verification, records management and archiving, quality assurance, metrics/reporting, and case management.

Payroll Tax Lead

Accenture
01.2011 - 01.2013
  • Managed deliverables, budget, schedule, dependencies, service levels, operating metrics and scope for the payroll tax service delivery team
  • Ensured payroll/ payroll tax records were accurate and in compliance with all Federal and State mandated guidelines
  • Responsible for interfacing with contract service management leads, project managers and the service delivery team.

Payroll/Tax Accounting Supervisor

H.E.B
01.2006 - 01.2011
  • Responsible for the Payroll/Tax Accounting Department which includes 3 employees locally and 60,000 employees corporate wide
  • Ensured G/L and payroll/ payroll tax records were accurate and in compliance with all Federal and State mandated guidelines
  • Responsible for the implementation of new S.O.P.s and transitioned to new automated methods
  • Reviewed tax payments, reconciliation of payroll G/L and tax accounts
  • Provided conflict resolution regarding audits, GL issues and payroll/ payroll tax issues
  • Implemented decisions and set effective priorities to achieve both immediate and long-term goals
  • Served as a liaison for all issues pertaining to payroll, payroll taxes and payroll deductions.

Payroll Accountant

Region 20 Education Service Center
01.2002 - 01.2006
  • Prepared all federal and state tax reports, and W-2's and 1099's
  • Also, performed end of month and fiscal closeout for member districts
  • Responsible for assisting member districts with payroll processing, bank account reconciliations, budgets, payroll taxes, accounts payable and compliance guidelines
  • Trained and supervised new employees
  • Setup and supervised the maintenance of files for payroll/tax deductions, grant awards, amendments, guidelines, and financial and grant program reports.

Payroll Tax Manager

Clear Channel Communications
01.2000 - 01.2002
  • Supervised all aspects of the Payroll/Tax Accounting Department which includes employees locally and 50,000 employees corporate wide
  • Ensured records are accurate and in compliance with all Federal and State mandated guidelines
  • Participated in the implementation of a new in-house payroll software system
  • Set-up tax jurisdictions and accounts for transition to new payroll system
  • Responsible for conflict resolution regarding audits as a liaison for all issues pertaining to taxes and payroll deductions.

Payroll Tax Accountant

Kraft Foods USA
01.1994 - 01.2000
  • Ensured tax withholdings payments were accurate and in compliance with applicable tax laws
  • Maintained the documentation of payroll tax information for over 500,000 employees, corporate wide
  • Analyzed and processed various tax returns and all associated documents
  • Remitted tax payments to appropriate taxing authority in a timely manner
  • Served as a liaison between employees, management, banks, and federal/state tax agencies
  • Managed the transition to an in-house automated system.

Education

Bachelor of Business Administration (B.B.A.) Degree - Finance

St. Mary's University

Bachelor of Arts - Education

Northwest Vista College
San Antonio, TX
05.2020

Skills

  • Customer Relationship Management
  • Client Rapport-Building
  • Cultural Awareness
  • Change Management
  • Project Analysis
  • Project Management
  • Reports and Documentation

Languages

Spanish
Full Professional

Timeline

Consultant

Robert Half Staffing Agency
06.2021 - 11.2022

Payroll Director

MY WORKPLACE INC
01.2020 - 06.2021

Payroll Analyst

BDO
07.2019 - 01.2020

Payroll Analyst

CHASE Bank
09.2018 - 03.2019

Payroll Specialist

USAA
06.2018 - 08.2018

Implementation Assistant

BFG
01.2018 - 06.2018

Tax Analyst-Consultant

TIAA Group
11.2016 - 06.2017

Payroll Tax Manager

University of Incarnate Word
01.2013 - 01.2015

Payroll Tax Lead

Accenture
01.2011 - 01.2013

Payroll/Tax Accounting Supervisor

H.E.B
01.2006 - 01.2011

Payroll Accountant

Region 20 Education Service Center
01.2002 - 01.2006

Payroll Tax Manager

Clear Channel Communications
01.2000 - 01.2002

Payroll Tax Accountant

Kraft Foods USA
01.1994 - 01.2000

Bachelor of Business Administration (B.B.A.) Degree - Finance

St. Mary's University

Bachelor of Arts - Education

Northwest Vista College

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Isabel Rivas