Summary
Overview
Work History
Education
Skills
Spanish
Languages
Timeline
Generic

Isabel Rivera

Houston,TX

Summary

Goal-oriented bilingual recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

24
24
years of professional experience

Work History

Senior Recruiter

ASAP Personnel
06.2021 - Current
  • Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
  • Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Trained junior recruiters on best practices for sourcing, interviewing, and candidate management.
  • Maintained up-to-date knowledge of industry trends and labor market data to inform recruitment strategies accordingly.
  • Operated and maintained applicant tracking and candidate management systems.

Accounts Receivable Clerk

Global Quality Imports
12.2020 - 05.2021
  • Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Responded to inbound inquiries regarding accounts and payments.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Monitored accounts to verify compliance with payment terms and schedules.

Leasing Consultant

ASAP Personnel
08.2020 - 12.2020
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
  • Boosted property revenue by skillfully negotiating lease terms and rent increases.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Distributed and followed up on tenant renewal notices.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Generated leads for sales and rental properties through cold calls and referrals.

Customer Service Representative

Walmart
08.2017 - 10.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Truck Dispatcher

A & L Trucking Llc
02.2000 - 01.2001
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Scheduled deliveries and pickups according to customer needs.
  • Answered phone calls and responded to customer emails.

Education

High School Diploma -

Northshore Senior Highschool
Houston, TX
08.1998

Skills

  • Candidate Sourcing
  • Applicant Tracking Systems
  • Talent Acquisition
  • Onboarding Process Management
  • Job Posting Optimization
  • Recruiting Software Experience
  • Background Checks
  • Job fairs planning
  • Salary Negotiation
  • Outbound Calling
  • Interviewing Clients
  • Online Job Boards
  • Time Management
  • Avionte
  • Madison
  • Bullhorn
  • Excel
  • Word
  • Spreadsheets

Spanish

Fluent

Languages

Spanish
Native or Bilingual

Timeline

Senior Recruiter

ASAP Personnel
06.2021 - Current

Accounts Receivable Clerk

Global Quality Imports
12.2020 - 05.2021

Leasing Consultant

ASAP Personnel
08.2020 - 12.2020

Customer Service Representative

Walmart
08.2017 - 10.2020

Truck Dispatcher

A & L Trucking Llc
02.2000 - 01.2001

High School Diploma -

Northshore Senior Highschool

Similar Profiles

CREATE PROFILE
Isabel Rivera