Isabel Roberts
Norwalk,CA
Summary
Dedicated and hardworking individual with dual experience in case management and front office duties, complemented by roles as an Office Assistant II and Social Service Worker I. Proven ability to manage diverse responsibilities efficiently, demonstrating strong organizational and interpersonal skills. Aiming to obtain a full-time position that allows me to apply my versatile skillset in administrative support and social services to make valuable contributions within the City of Norwalk.
Overview
6
6
years of professional experience
Work History
Social Services Worker
City Of Norwalk
05.2023 - Current
- Conduct's comprehensive assessments to identify clients'' needs and determine appropriate services and program eligibility.
- Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
- Developed strong rapport with clients and providers by demonstrating active listening skills and empathetic understanding of their circumstances.
- Resolved customer and provider problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct case managers.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and reviewing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Office Assistant II
City Of Downey
09.2018 - 08.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Assisted in financial tasks such as invoicing, budget tracking, and check requisition to help provide payment to appropriate vendor(s).
- Monitored and tracked budgets and expenses.
- Responsible for Program Coordinator and Recreation Supervisor's monthly CALcard.
- Assisted with the onboarding process of new hires, which also included calling applicants references.
- Prepared employee annual evaluations.
Education
Bachelor of Science - Psychology
California State University - Dominguez Hills
Carson, CA05.2024
Associate of Science - Psychology
Cerritos College
Norwalk, CA05.2022
Associate of Science - Behavioral Sciences
Cerritos College
Norwalk, CA05.2022
Skills
- Family Dynamics Understanding
- Case Documentation
- Caseload Management
- Customer Service
- Positive Attitude
- File Organization
- Data Entry
- Dedicated Team Player
- Word and Excel proficiency
Timeline
Social Services Worker
City Of Norwalk
05.2023 - Current
Office Assistant II
City Of Downey
09.2018 - 08.2022
Bachelor of Science - Psychology
California State University - Dominguez Hills
Associate of Science - Psychology
Cerritos College
Associate of Science - Behavioral Sciences
Cerritos College
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