Isabel Roberts
Operations Manager
Needville,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Facilities Operations Manager
Fort Bend County
09.2020 - Current
- Direct Operational and Facility Management: Oversee custodial and operational functions across 70+ county facilities, ensuring compliance with safety standards, optimal performance, and seamless service delivery while monitoring department activities and reporting performance metrics to the Facilities Director.
- Optimize Financial and Procurement Operations: Develop and manage multimillion-dollar departmental budgets, streamline procurement processes, invoice handling, and billing collections for leased spaces, achieving faster processing times and cost savings through strategic workflow changes.
- Enhance Systems and Processes: Spearheaded improvements to the work order management system and Help Desk, increasing task resolution, and led the integration of a new asset management system (CMMS).
- Build and Lead High-Performing Teams: Source, onboard, and mentor 20 personnel, fostering professional development and accountability to elevate team performance and operational outcomes.
- Manage Vendor and Contract Strategies: Direct vendor contracts for custodial services, lawn maintenance, utilities, and janitorial supplies through competitive bidding, while establishing agreements for new project utilities and maintenance, ensuring cost-effective and aligned partnerships.
- Strengthen Emergency Preparedness: Contributed to emergency management initiatives and drills, enhancing county-wide readiness and response capabilities.
CSCD Administrative Coordinator
Fort Bend County
11.2013 - 09.2020
- Supervised Front Office Team: Led 6 staff members, managing recruitment, performance evaluations, and disciplinary actions to ensure a high-performing team.
- Supported Executive Leadership: Provided administrative support to the Director and Assistant Director, streamlining schedules, correspondence, and decision-making processes.
- Improved Probation Intake Systems: Implemented new procedures and an electronic filing system, reducing processing time by 25% and enhancing data accuracy.
- Ensured Operational Continuity: Developed efficient business processes during COVID-19, maintaining department functionality and compliance with health protocols.
- Oversaw Financial Operations: Managed purchasing, invoicing, and budgets.
- Facilitated Interdepartmental Coordination: Acted as liaison with Human Resources, Payroll, Facilities, and IT, ensuring effective collaboration and issue resolution.
HR Representative
Luby's Fuddruckers
07.2012 - 11.2013
- Managed Leave Administration: Processed and tracked leave requests for 1,000+ store employees across multiple locations, ensuring timely and accurate handling of FMLA, ADA, and other leave types.
- Ensured Regulatory Compliance: Maintained strict adherence to state and federal guidelines, including FMLA and ADA regulations, achieving 100% compliance in audits and reducing policy violations.
- Coordinated with Stakeholders: Collaborated with store managers, and payroll teams to resolve leave-related inquiries and ensure seamless integration with HR systems.
- Provided Employee Support: Guided employees through leave procedures, offering clear communication and resources to support compliance and accessibility.
HR Administrative Coordinator
Fort Bend County
03.2008 - 07.2012
- Managed HR Operations: Oversaw budgeting, purchasing, accounts payable, and payroll for the HR department.
- Administered Leave Programs: Processed and tracked county-wide leave requests, ensuring compliance with FMLA, ADA, and county policies.
- Conducted Pre-Placement Screening: Coordinated screening for all new hires, enhancing recruitment efficiency and ensuring adherence to hiring standards.
- Led Drug Testing and Compliance: Administered random drug testing and tracked DOT requirements, maintaining full regulatory compliance and accurate records.
- Maintained Office Functionality: Managed office operations and equipment maintenance, ensuring a productive work environment for 10 HR staff.
HR Representative
Luby's Fuddruckers
01.2006 - 03.2008
- Processed Employee Actions: Managed all employee changes and actions in the Lawson HR system for 1,000+ employees across 64 locations, ensuring accurate and timely updates for onboarding, terminations, and status changes.
- Contributed to Paperless Pay Transition: Participated in the company-wide conversion to paperless payroll, streamlining processes and reducing administrative costs, earning a company-sponsored trip to Hawaii for outstanding contributions.
Education
Associate of Arts - Business Administration and Management
Wharton County Junior College
Skills
Bilingual (English/Spanish)
Human Resources Management
Operations/Facilities Management
Performance Evaluation
Energy management
Contract Management
Budgeting
Work Order Management (CMMS)
Customer service
MS Office
Lawson/Infor
Workday
Timeline
Facilities Operations Manager
Fort Bend County
09.2020 - Current
CSCD Administrative Coordinator
Fort Bend County
11.2013 - 09.2020
HR Representative
Luby's Fuddruckers
07.2012 - 11.2013
HR Administrative Coordinator
Fort Bend County
03.2008 - 07.2012
HR Representative
Luby's Fuddruckers
01.2006 - 03.2008
Associate of Arts - Business Administration and Management
Wharton County Junior College