Isabel Rodrigues
Fort Myers,FL
Summary
Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. Hardworking employee enthusiastic about learning (Sales & Customer Service) field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Reliable and upbeat Sales & Customer Service) successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Florida Blue
01.2019 - Current
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Customer Service Representative
Florida Blue
01.2019 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales Contractor
Florida Blue
08.2018 - 01.2019
- Increased sales revenue by identifying new business opportunities and establishing strong client relationships.
- Developed repeat customers through excellent customer service and maintaining consistent follow-up communication.
- Enhanced product knowledge with continuous research, resulting in improved sales presentations and demonstrations.
- Collaborated with team members to achieve monthly sales targets, fostering a competitive yet supportive environment.
- Streamlined sales processes by implementing effective time management strategies, increasing productivity and efficiency.
Sales Contractor
Florida Blue
08.2017 - 01.2018
- Increased sales revenue by identifying new business opportunities and establishing strong client relationships.
- Developed repeat customers through excellent customer service and maintaining consistent follow-up communication.
- Enhanced product knowledge with continuous research, resulting in improved sales presentations and demonstrations.
- Collaborated with team members to achieve monthly sales targets, fostering a competitive yet supportive environment.
Sales Consultant
Alta Resources
08.2014 - 08.2017
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Sales Consultant
Bankers Life & Casualty
09.2010 - 12.2013
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Expanded company reach by establishing new connections with potential clients at industry events and conferences.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Skillfully managed complex deals by effectively coordinating with internal teams, such as finance and legal departments, to ensure timely completion.
- Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Education
Associate of Science - Tourism And Travel Management
Johnson & Wales University
Providence, RI06.1983
Skills
- Product and Service Knowledge
- Demonstrations
- Territory Expansion
- Industry Trends
- Sales Funnel Management
- Customer Liaison
- Community Networking
- Objection Handling
- B2B Sales
- Sales Proposal Creation
- Customer Relationship Management
- CRM Proficiency
- Time Management
- Customer Oversight
- Referral Generation
- Sales Strategies
- Prospect Qualification
- Persuasive Communication
- Prospecting Skills
- Strategic Planning
- Consultative Sales
- Product knowledge
- Relationship building
- Strong communication
- Team collaboration
- Customer service
- Sales Closing
- Sales Consultation
Languages
Portuguese
Native or Bilingual
Timeline
Sales Consultant
Florida Blue
01.2019 - Current
Customer Service Representative
Florida Blue
01.2019 - 08.2022
Sales Contractor
Florida Blue
08.2018 - 01.2019
Sales Contractor
Florida Blue
08.2017 - 01.2018
Sales Consultant
Alta Resources
08.2014 - 08.2017
Sales Consultant
Bankers Life & Casualty
09.2010 - 12.2013
Associate of Science - Tourism And Travel Management
Johnson & Wales University
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