Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Isabel Rodriguez

Houston,TX

Summary

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Accurate professional performs all aspects of medical billing, including coding, charge entry, transmission, correction, and resubmission. Brings several years of experience in working hand-in-hand with front office to validate proper information for claims processing. Detail-oriented and helpful professional with expertise in resolving billing issues and reviewing claim denials. Self-motivated Medical Records Specialist with expertise in scanning and indexing medical records to correct chart. Bilingual individual with pleasant attitude and desire to help in any capacity. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walgreens
Houston , TX
03.2023 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Administrator

Pink Zebra
Houston, TX
07.2020 - 04.2022
  • Prepared reports on various projects for management review.
  • Performed data entry tasks into computer databases from paper documents.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Conducted research on requested topics using reliable sources.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Checked office stock to determine supply levels and maintain inventory.
  • Maintained accurate records of inventory and stock levels.
  • Monitored warehouse staff performance to ensure quality standards were met.
  • Communicated effectively with internal teams regarding inventory availability, product locations.
  • Utilized barcode scanners when processing orders for accuracy and efficiency.
  • Implemented new technologies such as RFID scanning for better tracking of goods.

Cashier

Dairy Queen
Angleton, TX
04.2019 - 05.2020
  • Greeted customers and provided friendly customer service.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with food items and supplies as needed.
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Handled customer complaints in a professional manner while following company policies and procedures.
  • Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
  • Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
  • Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
  • Checked personal identifications during alcohol and tobacco sales.

Education

CBCS - Medical Coding & Billing

The College of Health Care Professions
Houston, TX
12-2024

High School Diploma -

Brazoswood High School
Clute, TX
05-2017

Skills

  • ICD-10 Coding
  • CPT Coding
  • HCPCS Coding
  • Medical & Coding Software
  • Medical & Insurance Terminology
  • Claims Processing
  • HIPAA and OSHA regulations
  • Microsoft Office expertise
  • Positive and professional
  • Appointment Scheduling
  • Software Quality Assurance
  • Deadline-oriented
  • Excel expertise
  • Insight on details
  • Respectful & Honest
  • Computer Knowledge

Languages

English
Full Professional
Spanish
Professional

Certification

  • Certified Billing and Coding Specialist (CBCS) - National Healthcareer Association (NHA).
  • Health and Safety for Food Handlers Certification - ServSafe.
  • Alcohol Seller/Server Certification – TIPS or ServSafe Alcohol.

Timeline

Customer Service Representative

Walgreens
03.2023 - 02.2024

Administrator

Pink Zebra
07.2020 - 04.2022

Cashier

Dairy Queen
04.2019 - 05.2020

CBCS - Medical Coding & Billing

The College of Health Care Professions

High School Diploma -

Brazoswood High School

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Isabel Rodriguez