Isabel Rodriguez
San Francisco,USA
Summary
Resourceful and dedicated school student with excellent analytical skills and a demonstrated commitment to providing great customer service. Strong organizational and leadership abilities with proven success managing multiple academic projects and volunteering events. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level and continuing to help others improve and learn more.
Professional, experienced retail leader equipped to drive operational success and customer satisfaction. Adept in inventory management, sales strategies, and loss prevention. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.
Overview
6
6
years of professional experience
Work History
Sales Associate
Cotton On Group
02.2024 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Youth Soccer Referee
San Francisco Youth Soccer
05.2023 - Current
- Managed games, resolving conflicts and mitigating high-stress environments.
- Regulated play, maintained control of players, and signaled to players regarding infractions.
- Maintained thorough communications with other referees, team coaches, parents, and the management team.
- Enforced policies, rules, and best practices with athletes and attendees of events.
- Encouraged positivity, teamwork, and self-esteem in young athletes.
- Made accurate calls based on a knowledgeable reading of league regulations and knowledge of soccer rules.
- Clarified rules and resolved disputes between coaches, players, and spectators.
- Refereed soccer games in different leagues and play levels with players as young as 7 years old.
Biotechnology Lab Aide
Skyline College
01.2023 - 04.2023
- Assisted the Professor by performing tasks in the laboratory, which included testing out experiments before the class attempted them.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Cleaned and prepared lab equipment for solutions, specimens, and samples.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Identified and fixed issues with lab equipment to achieve more accurate lab results.
- Supervised supplies in inventory and notified the supervisor of low stock levels.
Intern at Cobb Elementary School
Mayor's Youth Employment & Education Program
10.2019 - 05.2020
- Read children's books, translated English to Spanish to families, designed and created new art projects, assist children with their homework, authorized games with the children.
Participant in Job Readiness/ Educational Workshops
Mayor's Youth Employment & Education Program
10.2019 - 12.2019
- Collaborated with peers to complete group projects and activities, practiced and improved speaking skills, created and presented a Powerpoint presentation showcasing goals to a panel audience, participated in time management, budgeting, professionalism and communication training workshops.
Key Holder
Cotton On Group
05.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Education
Some College (No Degree) - Psychology
City College of San Francisco
San Francisco, CAHigh School Diploma -
Gateway High School
06.2023
Skills
- Friendly and Outgoing Attitude
- Excellent Customer Service Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Problem-Solving Skills
- Multitasking Skills
- Communication Skills
- Time Management
- Responsible working with sensitive materials and information
- Workplace safety
- Customer service management
Volunteer Work
Bible School Teacher and Girls Ministry Sponsor
- Giving bible classes to children 12 and under on Sundays at my church.
- Planning and scheduling activities and games to keep students engaged in class.
- Having to be responsible for large groups of children while maintaining and safe environment for all students.
- Enforcing classroom norms that allow all students to feel welcome in our classes.
Worship Team Member
- Responsible for setting and breaking down expensive equipment for recording services.
- Making sure media and sound are working fine during services and making any adjustments I see necessary.
- Playing Piano and/or singing in the choir once a month
- Creating media posters and announcements using Canva and Google Slides and posting them on our church's social media.
- Responsible for sending out reminders and communicating with other staff and members to organize meetings and practices.
Education and Training
true,other
Languages
Spanish
Native or Bilingual
Timeline
Key Holder
Cotton On Group
05.2024 - Current
Sales Associate
Cotton On Group
02.2024 - 05.2024
Youth Soccer Referee
San Francisco Youth Soccer
05.2023 - Current
Biotechnology Lab Aide
Skyline College
01.2023 - 04.2023
Intern at Cobb Elementary School
Mayor's Youth Employment & Education Program
10.2019 - 05.2020
Participant in Job Readiness/ Educational Workshops
Mayor's Youth Employment & Education Program
10.2019 - 12.2019
Some College (No Degree) - Psychology
City College of San Francisco
High School Diploma -
Gateway High School
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