ISABEL ROMERO
EL PASO,TX
Summary
Knowledgeable Practice Manager offering more than 10 years of experience working for several well-known providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving 5,000 or more patients yearly.
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Practice Manager
BHS PHYSICIANS PROVIDENCE MEDICAL PARTNERS
2021.11 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Developed policies and procedures for effective practice management.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed close working relationships with front office and back office staff.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated closely with patients, ensuring medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Successfully negotiated client contract renewals to create increased revenue.
Surgical Scheduler/Coordinator
HCA Physician Services Group
2019.01 - 2021.11
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Prepped operating rooms and booked necessary equipment and supplies.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Managed office bookkeeping with insurance billing and patient payments.
- Worked Remotely for 6 months during pandemic.
Administrative Assistant
Salud Y Vida
2013.07 - 2019.01
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Performed research to collect and record industry data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed department budgets and generated financial reports for management review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
Education
UTEP
EL PASO High School Diploma -
Socorro High School
El Paso, TX05.2013
Skills
- Referral Management
- Patient Care Assessment
- Utilization Management
- Regulatory Compliance
- Quality Assurance Controls
- Clinical Staff Management
- Compliance Advisory
- Employee Performance
- Workflow Planning
- Payroll Administration
- Logistics Project Management
- Health Information Systems (HIS)
- Biweekly Payroll Processing
- Accreditation Coordination
- Resource Management
- Managing Medical Practices
- Budget Oversight
- Instructional Materials Development
- Customer Satisfaction
- New Hire Training
- Facility Inspections
- Strategic Consulting
- Establish Policies
- Clinical Quality Program Standards
- Family Medicine
- Policy Development
- Electronic Health Records
- Medical Programs Implementation
- MEDITECH EHR Software
- Schedule Management
- Managing Files and Records
- Electronic Medical Record Software
- Coaching and Mentoring
- Organizational Goal Development
- Employee Operations
- Policy and Procedure Development
- Policy Implementation
- Medical Personnel Recruitment
Additional Information
Bilingual
Expert at Excel, Word, powerpoint and more.
Athena, Allscripts, Meditch, Electronic medical records.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Practice Manager
BHS PHYSICIANS PROVIDENCE MEDICAL PARTNERS
2021.11 - Current
Surgical Scheduler/Coordinator
HCA Physician Services Group
2019.01 - 2021.11
Administrative Assistant
Salud Y Vida
2013.07 - 2019.01
UTEP
High School Diploma -
Socorro High School
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