Isabel Ruvalcaba
Account Manager
Buda,TX
Summary
Dynamic professional with over 10 years of combined experience in sales, account management, customer success, and onboarding within the SaaS industry. Proven track record of driving revenue growth, managing client relationships, and ensuring customer satisfaction. Skilled in leveraging data insights, advocating for customer needs, and delivering exceptional client experiences. Passionate about driving business success and building lasting partnerships.
Overview
7
7
years of professional experience
1
1
Language
Work History
Account Manager
Auctane
10.2019 - 5 2023
- Experience in managing client accounts to achieve high retention rates, including contract renewals and addressing client concerns.
- Proficiency in developing comprehensive account plans and strategies to maximize value for clients and drive account growth.
- Ability to manage multiple client accounts and projects simultaneously while prioritizing tasks effectively.
- Skilled in identifying opportunities to expand existing accounts by cross-selling and upselling additional products and services.
Inbound Sales Specialist
Auctane
04.2017 - 10.2019
- Deep understanding of Auctane's suite of software products and solutions, with the ability to effectively convey their value proposition to potential customers.
- Excellent negotiation and closing skills to convert leads into customers and achieve sales goals.
- Experience collaborating closely with marketing and product teams to develop and execute targeted sales strategies and campaigns.
- Proficiency in using CRM tools like Salesforce and sales software to manage and track leads, opportunities, and customer interactions.
Onboarding Specialist
ShippingEasy
Austin, TX
05.2015 - 04.2017
- Proficient in understanding and assessing client needs to create personalized onboarding plans and ensure successful integration.
- Collaborative approach to work effectively with different teams, such as sales, product development, and support, to ensure smooth onboarding.
- Proficient in gathering client feedback during and after onboarding to improve processes and enhance client experience.
- Dedicated to fostering strong client relationships and ensuring customer success throughout onboarding journey.
Customer Success Manager
ShippingEasy
Austin, TX
09.2012 - 05.2015
- Building and maintaining strong relationships with clients, serving as trusted advisor.
- Focus on achieving measurable results, such as account growth and customer retention rates.
- Conducting regular strategic reviews with clients to assess their progress, gather feedback, and provide tailored recommendations.
- Representing clients' interests within organization to improve products and services.
Education
Business Management
Westwood Online College
Skills
Pipeline Management - Salesforce
Client Relationship Building
Strategic Account Planning
Customer Success and Advocacy
Communication Skills
Time Management and Prioritization
Empathetic Listening
Problem-Solving and Issue Resolution
Problem-Solving and Issue Resolution
Open to Travel
Timeline
Account Manager
Auctane
10.2019 - 5 2023
Inbound Sales Specialist
Auctane
04.2017 - 10.2019
Onboarding Specialist
ShippingEasy
05.2015 - 04.2017
Customer Success Manager
ShippingEasy
09.2012 - 05.2015
Business Management
Westwood Online College