Isabel Ruvalcaba
Buda,TX
Summary
Accomplished Account Manager offering 10 years of experience developing and maximizing SaaS sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
10
10
years of professional experience
Work History
Account Manager/Sales
LLC dba Shipping Easy.com
09.2013 - Current
- Build and maintain strong relationships with clients to understand their needs, and to provide tailored solutions to meet those needs
- Research and understand client's needs and requirements, and customize software demo accordingly
- Deliver engaging and effective software demo presentation that showcase software's features, benefits, and value proposition
- Meet or exceed sales targets by developing and implementing effective sales strategies, and managing sales process from prospecting to closing deals
- Develop account plans to identify growth opportunities, and to outline strategies for achieving revenue and growth targets
- Coordinate with internal teams such as marketing, product development, and customer support to ensure seamless customer experience and to identify opportunities for up-selling and cross-selling
- Stay up-to-date with market trends, competitor activities, and emerging technologies to ensure that the company remains competitive and responsive to customer needs.
Onboarding Specialist
ShippingEasy
01.2016 - 04.2019
- Conducted orientation sessions for new software users to ensure were familiar with software's features, functionalities, and capabilities
- Responsible for evaluating effectiveness of software on-boarding process and making recommendations for improvements to ensure that new users had positive on-boarding experience and could quickly become proficient in using site
- Continuously assisted technical writing team to help update site knowledge base, FAQs, and troubleshooting guides
- Worked closely with clients to solidify adoption of software, collaborated with customer success when appropriate to ensure client had pleasant experience across the board, thus affecting churn reduction.
Customer Success Specialist
ShippingEasy
09.2013 - 12.2015
- Provided ongoing support to customers, answering questions and addressing concerns in a timely and efficient manner
- Built strong relationships with clients, ensuring that they felt valued and that their needs were being met
- Continuously gathered feedback to understand customer’s needs, and identified opportunities for improvement to pass along to product team
- Managed technical tickets, and prioritized them according to issue importance
- Escalated tickets to the engineering team when appropriate
- Responsible for reaching out to high value key account clients, ensuring satisfaction with the product and service; making sure that special yearly prepaid accounts renew their subscription.
Education
High School Diploma -
Coronado High School
El Paso, TX05.1998
Skills
- Account Management
- Salesforce
- CRM Software
- Management
- Employee Orientation
- Business Development
- Relationship Management
- Sales Pipeline
- Software Troubleshooting
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Onboarding Specialist
ShippingEasy
01.2016 - 04.2019
Account Manager/Sales
LLC dba Shipping Easy.com
09.2013 - Current
Customer Success Specialist
ShippingEasy
09.2013 - 12.2015
High School Diploma -
Coronado High School
Similar Profiles
MARIA OCAMPOMARIA OCAMPO
Customer Service Representative Ocean Export at Seagate Container Line DBA Transworld Shipping IncCustomer Service Representative Ocean Export at Seagate Container Line DBA Transworld Shipping Inc
Gary LorenzenGary Lorenzen
Team Leader at CareSave Technologies Dba CareerStaff Unlimited LLC & ShiftMed LLCTeam Leader at CareSave Technologies Dba CareerStaff Unlimited LLC & ShiftMed LLC
Kristina E. ReyesKristina E. Reyes
Contract & Risk Coordinator at Big City Access Holdings, LLC/BrandSafway Solutions, LLC dba Big City AccessContract & Risk Coordinator at Big City Access Holdings, LLC/BrandSafway Solutions, LLC dba Big City Access
Isaiah JacobsIsaiah Jacobs
Garage Door Assistant at Eco Garage DoorGarage Door Assistant at Eco Garage Door
KEEGAN THRESHERKEEGAN THRESHER
Natural Resource Specialist II at Texas Commission On Environmental QualityNatural Resource Specialist II at Texas Commission On Environmental Quality