Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isabel Saenz-Taylor

Belleville,IL

Summary

Reliable medical support professional with 3 years of experience in a medical office environment and 4 years in customer service. Expertly assist with office operations and physician support by gathering patient information, performing examinations, and maintaining clinic's functionality. Cheerful during each patient interaction to improve treatment satisfaction and patient retention.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Chiropractic Technician & Desk Manager

Chiro One
O'Fallon, IL
07.2021 - Current
  • Greeted patients by name, checked them in, and guided them through their prescribed active therapy routines.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Managed daily office administrative tasks such as appointment scheduling, entering patient demographics into clinic's EHR software, corresponding via email and phone with patients and other departments, opening and closing duties, prepping charts for patients' visits and filing them away, and ordering essential clinic supplies.
  • Discussed insurance coverage, out of pocket expenses, and payment options with patients and caregivers.
  • Collected co-payments and other payments for items such as Durable Medical Equipment (DME).
  • Maintained patient and clinic flow while consulting with patients to learn about their symptoms and preforming intake patient examinations and on-going progress examinations.
  • Captured and analyzed x-ray films.
  • Trained and supervised new employees.
  • Keyholder.

Medical Scheduler

Pacific Pain And Regenerative Medicine
Los Angeles, California
01.2021 - 05.2021
  • Scheduled patients for pain management injections and procedures and chiropractic care.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff, as well as scheduling appointments.
  • Frequently double-checked patient histories, current information, and next treatment they would be receiving while scheduling follow-ups and other appointments.
  • Coordinated referrals through insurance, other medical specialists, and personal injury attorneys and documented details in patient charts.
  • Processed patient co-payments and completed billing forms accurately.
  • Traveled over an hour between clinics, when needed.
  • Performed opening and closing duties.

Rehabilitation Aide

Athletico Physical Therapy
Saint Louis, MO
02.2019 - 07.2020
  • Performed treatment procedures such as placing ice and heat for appropriate periods of time, performed ultrasounds, placing IFC/TENS units in appropriate anatomical locations and setting to correct frequencies, and other duties assigned by Physical Therapists to improve patient's functioning.
  • Assisted patients during ambulation and therapeutic exercises and stretches to prevent injuries.
  • Maintained cleanliness and order of facility.
  • Checked patients in, notified Therapists of arrival of patient, collected co-payments and necessary documents, and monitored patients in the PT gym.
  • Performed opening and closing duties.

Member Service Associate

YMCA
O'Fallon, IL
05.2018 - 07.2019
  • Oversaw each department within the facility, directing calls and questions to appropriate team members.
  • Checked in members and guests while managing the phones and practicing conflict resolution with members and/or staff.
  • Responsible for correctly completing all opening and closing procedures.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Resolved concerns with products or services to help with retention and drive membership and personal training package sales.
  • Guided "Cause-Driven" Tours implementing our goals to serve the community and members.
  • Collected payment for memberships, personal training packages, and other YMCA programs.
  • AED and CPR certified.

Education

Some College (No Degree) - Health Sciences, Pre-Physical Therapy

Saint Louis University
St Louis, MO

Skills

  • Patient Relations: Social Perceptiveness, Active Listening and Compassionate Care
  • Completing Insurance Forms and Medical Coding
  • Cleaning and Organizing
  • Operational Efficiency through Critical Thinking and Problem Solving
  • Clerical Support
  • Preparing Patients for Treatment and Performing Patient Examinations
  • Medical Imaging
  • EMR Systems

Certification

Limited Radiography of the spine

Timeline

Chiropractic Technician & Desk Manager

Chiro One
07.2021 - Current

Medical Scheduler

Pacific Pain And Regenerative Medicine
01.2021 - 05.2021

Rehabilitation Aide

Athletico Physical Therapy
02.2019 - 07.2020

Member Service Associate

YMCA
05.2018 - 07.2019

Some College (No Degree) - Health Sciences, Pre-Physical Therapy

Saint Louis University

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Isabel Saenz-Taylor