Isabel Santiago
Fort Myers,FL
Summary
Dedicated childcare provider with experience at Bellytime Child Care Center, skilled in developing strong family relationships and creating engaging activities. Proven ability in maintaining hygiene and safety standards while demonstrating patience and empathy. Bilingual communicator with a talent for problem-solving and customer service excellence.
Overview
6
6
years of professional experience
Work History
Commercial Cleaner
Sure Scrub Clean
Savannah, GA
02.2024 - Current
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Organized and used industrial cleaning products following strict safety procedures.
Childcare Provider
Bellytime Child Care Center
Fort Myers, FL
06.2020 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Customer Service Representative
Circle K
Fort Myers, FL
09.2019 - 05.2020
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
GED -
GED Testing Service
Washington, DC04.2024
Skills
- Patience and empathy
- Child supervision
- CPR training
- Hygiene and cleanliness
- Housekeeping abilities
- Safety awareness
- Active listening
- Friendly and respectful
- Time management
- Multitasking Abilities
- Customer service
- Reliability and punctuality
- Flexible and adaptable
- Fluent bilingualism
- Language translation
- Complex Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Commercial Cleaner
Sure Scrub Clean
02.2024 - Current
Childcare Provider
Bellytime Child Care Center
06.2020 - Current
Customer Service Representative
Circle K
09.2019 - 05.2020
GED -
GED Testing Service