Summary
Overview
Work History
Education
Skills
Timeline
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Isabel Sanudo

Miami,Florida

Summary

Efficient Import and Export Coordinator with extensive experience in logistics and international trade. Skilled in coordinating import and export activities, customs clearance and freight forwarding. Demonstrated success in managing multiple projects and nurturing solid relationships with stakeholders. Well-qualified exports and logistics proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

26
26
years of professional experience

Work History

Cashier, Runner, Other Positions

Macondo Coffee Rasters
07.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Sales and Logistics Assistant

Marenco International Trading
07.2021 - 07.2023
  • Managed purchase order processing from initiation to completion, verifying accuracy at each stage to prevent errors or delays in fulfillment.
  • Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
  • Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
  • Coordinated reverse logistics activities for product returns or recalls, ensuring minimal impact on customer satisfaction or operational performance.
  • Kept deliveries in line with import and export laws to minimize delays.
  • Facilitated smooth communication between internal departments such as sales, purchasing, production, accounting for seamless logistical coordination.
  • Coordinated with customs brokers to ensure proper documentation for international shipments, preventing delays or penalties.
  • Tracked orders and notified customers of status or potential delays.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Generated monthly performance reports to track and analyze shipping trends.
  • Generated documentation and information required for customer shipments.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.

Runner, Pick up Station

Macondo Coffee Roasters
01.2021 - 07.2021
  • Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Restaurant Hostess

Catch Of The Day
06.2020 - 01.2021
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Food Runner

Macondo Coffee Roaster
03.2019 - 03.2020
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Delivered correct food items to tables according to order documentation.
  • Cleaned and sanitized food preparation and serving areas.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Cleared tables immediately after guests left in preparation for next party.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Kept detailed knowledge of and followed all food safety guidelines.

Export Coordinator

Moldes Medellin
06.2006 - 11.2018
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
  • Streamlined import and export processes by implementing effective documentation procedures.
  • Processed customs declarations and maintained records of customs documents.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
  • Prepared and submitted reports on import and export activity to management.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues.
  • Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
  • Assisted with problem resolution and dispute management relating to import and export activities.
  • Analyzed shipping reports to identify opportunities for cost savings.
  • Built strong relationships with key stakeholders such as customs brokers, freight forwarders, and regulatory agencies for smooth import/export operations.
  • Improved invoice accuracy through diligent review of shipping documents and timely communication with finance department.
  • Conducted regular training sessions to educate staff about import/export regulations updates, reducing instances of non-compliance penalties or fines.
  • Managed complex tariff classifications, ensuring compliance with government regulations for all imported goods.
  • Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
  • Developed strategies to reduce overall shipping costs while maintaining high-quality service.
  • Reduced shipment delays with proactive communication between international suppliers and transportation partners.
  • Negotiated freight rates with carriers for international transportation of goods.
  • Coordinated cross-functional teams to expedite shipments during peak seasons, minimizing stockouts and lost sales opportunities.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.

Administrative Assistant

Leonisa, Santo Domingo RD
11.2004 - 04.2006
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Completed payroll functions to facilitate accurate and prompt staff payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Completed financial reports, providing insight into performance, operations, and cash flow.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Coordinated with external auditors to resolve discrepancies.
  • Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.

Recepcionist

Moldes Medellin
09.2000 - 12.2003
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Cashier, Recepcionist

Four Points Sheraton Hotel
08.1999 - 09.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Housekeeping Supervisor

Four Points Sheraton Hotel
08.1998 - 08.2000
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Managed laundry sorting, washing, drying, and ironing.

Education

English Level B1 - English

The English Center - Miami-Dade County Public Schools
Miami, FL
06.2021

Bachelor of Science - International Marketing

Ceipa
Medellin Colombia
07.2018

College - International Business

International Business
Esumer, Medellin Colombia
09.2010

Associate of Technology - Tourism Management Technologist

Universidad Catolica De Manizales
Manizales, Colombia
06.1995

High School Diploma -

Instituto Nacional Los Fundadores
Riosucio, Colombia
12.1991

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Customer Relations
  • Cooperative Attitude
  • Team Collaboration
  • Adaptable and Flexible

Timeline

Cashier, Runner, Other Positions

Macondo Coffee Rasters
07.2023 - Current

Sales and Logistics Assistant

Marenco International Trading
07.2021 - 07.2023

Runner, Pick up Station

Macondo Coffee Roasters
01.2021 - 07.2021

Restaurant Hostess

Catch Of The Day
06.2020 - 01.2021

Food Runner

Macondo Coffee Roaster
03.2019 - 03.2020

Export Coordinator

Moldes Medellin
06.2006 - 11.2018

Administrative Assistant

Leonisa, Santo Domingo RD
11.2004 - 04.2006

Recepcionist

Moldes Medellin
09.2000 - 12.2003

Cashier, Recepcionist

Four Points Sheraton Hotel
08.1999 - 09.2000

Housekeeping Supervisor

Four Points Sheraton Hotel
08.1998 - 08.2000

English Level B1 - English

The English Center - Miami-Dade County Public Schools

Bachelor of Science - International Marketing

Ceipa

College - International Business

International Business

Associate of Technology - Tourism Management Technologist

Universidad Catolica De Manizales

High School Diploma -

Instituto Nacional Los Fundadores

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