Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabel Serna

Brooklyn,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Overview

2
2
years of professional experience

Work History

Cashier

Lily & Todd
08.2023 - Current
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Office Cleaner

Safety Facility Services
01.2022 - Current
  • Ensured a safe workspace by timely reporting of potential hazards or maintenance needs to management.
  • Optimized resource usage by managing inventory levels of cleaning supplies and reordering when necessary.
  • Provided exceptional customer service when interacting with employees or visitors inquiring about cleaning schedules or processes.

Team Leader

Americas Eagles Events
07.2023 - 08.2023
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.

Education

High School Diploma -

Institucion Educativa Concejo De Medellin
Medellin, Colombia
12.2020

Skills

  • Teamwork and Collaboration
  • Customer Service Excellence
  • Conflict Resolution
  • VRP Operating System

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Cashier

Lily & Todd
08.2023 - Current

Team Leader

Americas Eagles Events
07.2023 - 08.2023

Office Cleaner

Safety Facility Services
01.2022 - Current

High School Diploma -

Institucion Educativa Concejo De Medellin

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Isabel Serna