Isabel Sharp
Boyertown,PA
Summary
Dynamic professional with a proven track record in customer service and team management, notably at Geodis Logistics. Excelled in enhancing hospitality service, resolving conflicts efficiently, and leading with empathy. Skilled in maintaining high standards of care and service, with exceptional communication and strong leadership abilities. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Hostess
Longhorn Steakhouse
08.2024 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Completed daily side work and opening and closing duties without fail.
Customer Service Representative
Geodis Logistics
09.2022 - 08.2024
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Cross-trained and backed up other customer service managers.
Nurses Aid
Walnut Woods Nursing Home
07.2020 - 06.2021
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped clean and prepare patient consultation rooms to maintain hygiene standard.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
High School Deploma - High School
Boyertown Area High School
Boyertown, PA06.2021
Skills
- Exceptional communication
- Team Management
- Strong leadership
- Customer Service
- Hospitality service expertise
Certification
- First Aid Certification - American Red Cross.
- Certified Restaurant Server (CRS) - National Restaurant Association.
- CPR/AED Certification
Timeline
Lead Hostess
Longhorn Steakhouse
08.2024 - Current
Customer Service Representative
Geodis Logistics
09.2022 - 08.2024
Nurses Aid
Walnut Woods Nursing Home
07.2020 - 06.2021
High School Deploma - High School
Boyertown Area High School
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