Isabel Shirley
Paso Robles,CA
Summary
Proven expertise in customer service and problem-solving, demonstrated through a successful tenure at Sculpterra Winery & Sculpture Gardens. Excelled in conflict resolution and customer relations, significantly enhancing client loyalty. Skilled in computer proficiency and active listening, adept at turning challenges into opportunities for growth. Achieved notable satisfaction rates by employing critical thinking and personalized solutions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
35
35
years of professional experience
Work History
Customer Service Representative/Wine Educator
Sculpterra Winery & Sculpture Gardens
07.2017 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Essential Oil Educator
DoTERRA Pure Essential Oils
08.2012 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
Massage Therapist
Self-employeed
06.1989 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Evaluated client conditions to recommend appropriate massage therapy methods.
Education
Associate of Applied Science - Dental Hygiene
Palm Beach Junior College
Lake Worth, FL06.1976
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Complaint Handling
Timeline
Customer Service Representative/Wine Educator
Sculpterra Winery & Sculpture Gardens
07.2017 - Current
Essential Oil Educator
DoTERRA Pure Essential Oils
08.2012 - Current
Massage Therapist
Self-employeed
06.1989 - Current
Associate of Applied Science - Dental Hygiene
Palm Beach Junior College
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