Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Isabel Silva

Summary

Dynamic leader with proven expertise in maximizing profitability and enhancing operational efficiency, honed at STARBUCKS COFFEE COMPANY. Excelled in personnel development and strategic implementation, driving performance metrics beyond targets. Skilled in inventory control and outstanding communication, adept at fostering team productivity and customer satisfaction.

Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Store Manager

STARBUCKS COFFEE COMPANY
05.2006 - Current
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Supervisor

Carl's Jr
10.2003 - 05.2006
  • Applied strong problem-solving skills to maintain team efficiency and organized workflows.
  • Devised and implemented processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

Accounting And Finance

Arizona State University
Tempe, AZ
12-2026

High School Diploma -

Nogales High School
La Puente, CA
06-2003

Skills

  • Operational budgeting
  • Personnel development
  • Strategic thinker
  • Performance metrics evaluation
  • Maximizing profitability
  • Budget administration
  • Sales strategies
  • Process improvements
  • Inventory control
  • Outstanding communication skills
  • Root-cause analysis
  • Program implementation

Certification

  • Certified Food Safety Manager (CFSM) - State or Local Health Departments.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

Store Manager

STARBUCKS COFFEE COMPANY
05.2006 - Current

Supervisor

Carl's Jr
10.2003 - 05.2006

Accounting And Finance

Arizona State University

High School Diploma -

Nogales High School

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Isabel Silva