Isabel Sosa

Responsibilities include: operating and maintaining the espresso machine, preparing all Alfred beverages, and learning seasonal or holiday offerings as well as grab-and-go food items. I provide attentive customer service at both the register and expo window, manage daily prep when assigned, restock stations, and clean equipment while keeping the workspace organized and supporting a smooth, efficient line during high-volume shifts.

• Responsibilities included: customer assistance, promoting daily specials and upselling menu/boutique items, processing cash, credit, and mobile payments accurately, balancing cash drawers and maintaining accurate transaction records, taking orders and delivering food promptly, washing dishes, utensils, and kitchen equipment, adhering to food safety and sanitation guidelines, including proper storage and handling procedures, training new employees on café procedures and customer service standards, preparing/assembling breakfast/lunch meals, baking pastries/deserts, restocking supplies according to FIFO/keeping track of inventory

• Responsibilities included: assisting potential customers in selecting a piano that best suits their musical needs through demos and offering honest, informative knowledge; acquiring an accurate and extensive knowledge on piano manufactures and effectively showcasing what differentiates one from another; writing up invoices and moving slips, constructing and following up on rental contracts; assisting customers over the phone; establishing and maintaining authentic connections with new and returning clients

• Responsibilities included: answering the phone, checking emails, relaying messages, typing up documents/contracts/proposals, opening/dating/storing mail, communicating to management items that needed follow-up, filing, basic office organization, etc