Isabel Sussman
Long Beach
Summary
Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Coldwell Banker American Homes
04.2024 - Current
- Developed and maintained relationships with clients through networking, postcards, and cold calling
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients
- Negotiated, facilitated, and managed real estate transactions
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Purchasing Manager and Marketing
PetCareRx
01.2022 - 05.2023
- Sourced vendors, built relationships, and negotiated prices
- Purchased new products and oversaw inventory stocking and availability
- Managed supplier relationships to ensure timely delivery of products and services
- Optimized inventory levels by implementing demand forecasting techniques and just-in-time purchasing strategies
- Created my own products to sell on the online store
- Reviewed and approved purchase orders and invoices for accuracy and completeness
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Account Manager
Infinity Mountings
02.2021 - 01.2022
- Address problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Build and strengthen long-lasting client relationships based on accurate price quotes and customer-centric terms
- Ask open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase
- Handle numerous diamond and metal orders specified by client
- Liaised between account holders and various departments
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs
- Cultivated warm relationships with regular customers.
Hostess/Waitress/Cashier/Bartender
Anthony's Coal Fired Pizza
02.2020 - 01.2021
- Worked with POS system to place orders, manage bills and handle complimentary items
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu.
Education
Associate's degree - Marketing
SUNY Delhi
New York, NY01.2017
Skills
- Microsoft Office
- Verbal and Written Communication
- Customer Service
- Google Docs
- Developing Partnerships
- Cash Register Operations
- Menu Memorization and Presentation
- High-Volume Dining
- Speak Moderate Spanish
- Efficient Data Entry
- Strong organizational skills
- Highly Professional
Certification
Teaching Assistant
Timeline
Real Estate Agent
Coldwell Banker American Homes
04.2024 - Current
Purchasing Manager and Marketing
PetCareRx
01.2022 - 05.2023
Account Manager
Infinity Mountings
02.2021 - 01.2022
Hostess/Waitress/Cashier/Bartender
Anthony's Coal Fired Pizza
02.2020 - 01.2021
Associate's degree - Marketing
SUNY Delhi
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