Isabel Trina Gascue
Naples,FL
Summary
Dynamic hospitality professional with experience in delivering exceptional guest service and ensuring seamless operations. Seeking to leverage my expertise in customer relations, event management and team leadership.
Overview
4
4
years of professional experience
Work History
Events Manager
Georgios Hospitality
06.2024 - 02.2025
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Selected and ordered refreshments, decor and event materials.
- Coordinated florists, photographers, and musicians for events.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Monitored and controlled event expenditures to meet budgets.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Analyzed event costs to identify areas of improvement and cost savings.
- Trained and supervised event staff to complete tasks on time.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Coordinated transportation and parking arrangements for guests and vendors.
- Developed and distributed event surveys to gather feedback and assess event success.
Sales & Catering Coordinator
Mondrian South Beach
11.2023 - 05.2024
- Managed event planning, catering arrangements, and venue setup for seamless client experiences
- Cultivated relationships with clients, vendors, and internal stakeholders to drive sales and exceed revenue targets
- Prepared event proposals, contracts, and invoices with precision and compliance
- Conducted site visits and tours to showcase facilities and amenities to prospective clients
- Collaborated with sales team to identify upselling opportunities, resulting in 43% increase in catering revenue
Sales & Catering Coordinator
Driftwood Hospitality
08.2022 - 10.2023
- Company Overview: Residence Inn Miami West FL Turnpike; Courtyard by Marriott West FL Turnpike
- Managed event planning, catering arrangements, and venue setup for seamless client experiences
- Prepared event proposals, contracts, and invoices with precision and compliance
- Conducted site visits and tours to showcase facilities and amenities to prospective clients
- Maintained accurate records of client interactions, event details, and financial transactions in the CRM system
- Resolved any issues or concerns that arose during events in a timely and professional manner
- Residence Inn Miami West FL Turnpike; Courtyard by Marriott West FL Turnpike
Guest Experience Expert
Marriott International
05.2021 - 07.2022
- Company Overview: Courtyard by Marriott Weston, FL
- Greet guests upon arrival and provide exceptional customer service
- Check guests in and out efficiently, ensuring accuracy of reservation details
- Process payments and handle cash transactions securely
- Update and maintain guest information in the hotel management system
- Follow security protocols and procedures to ensure the safety of guests and hotel property
- Courtyard by Marriott Weston, FL
Education
B.S - Hospitality & Tourism Management
Florida International University
07.2023
Skills
- Customer Service
- Attention to Detail
- Communication
- Organization
- Problem-Solving
- Logistics Management
- Team Collaboration
- Time Management
- Technology Proficiency
- Sales Skills
- Client Relationship Management
Accomplishments
- Employee of the Month, Employee of the month August 2021, December 2021, May 2022 Courtyard Weston
- Top Seller, Top seller Q4 Mondrian South Beach Catering Sales
Timeline
Events Manager
Georgios Hospitality
06.2024 - 02.2025
Sales & Catering Coordinator
Mondrian South Beach
11.2023 - 05.2024
Sales & Catering Coordinator
Driftwood Hospitality
08.2022 - 10.2023
Guest Experience Expert
Marriott International
05.2021 - 07.2022
B.S - Hospitality & Tourism Management
Florida International University
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