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Hi, I’m
Isabel Tapia
Colorado Springs,CO
It is never too late to be what you might have been.
George Eliot
Summary
Highly motivated and committed Charge Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
years of professional experience
1
Certification
1
Language
Work History
Briargate Outpatient Clinic
Charge Medical Assistant
02.2023 - Current
Job overview
- Facilitated seamless care with thorough and accurate documentation of approximately 25 patient medical histories, vital signs, allergies, and medications per day
- Supervised 36 employees and assessed performances to determine training needs
- Implemented creative solutions to logistical challenges, ensuring smooth company operations.
- Performed medical records management, including filing, organizing and scanning approximately 50 documents per day.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Coordinated scheduling for employee shifts to ensure proper staffing at all times
- Coached students and new hires to evolve into collaborative patient care employees
- Commended for efficient handling of administrative responsibilities that permitted doctors and nursing staff to concentrate on health concerns of their patients
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Optum Primary Care
Medical Assistant
05.2021 - 02.2023
Job overview
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, allergies, and medications.
- Performed medical records management, including filing, faxing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Coached students and new hires to evolve into collaborative patient care employees
- Commended for efficient handling of administrative responsibilities that permitted doctors and nursing staff to concentrate on health concerns of their patients
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Developed comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper coverage.
- Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.
- Documented vital signs and health history for patients in clinic and hospital environments.
Rocky Mountain Pain Management and Primary Care
Medical Assistant
08.2020 - 05.2021
Job overview
- Ensured implementation of practice’s quality assurance and control program
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, symptoms, allergies, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed medical records management, including filing, organizing and scanning approximately 50 documents per day.
- Enhanced data accuracy by meticulously updating about 20 patient records and insurance information in EHR system per day
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Evaluated clinical criteria for approval or denial of services and medications requiring pre-authorization.
- Confirmed appointments, communicated with clients, and updated client records.
Peak View Behavioral Health
Medical Assistant
11.2019 - 06.2020
Job overview
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Engaged in counseling and support to diverse group of clients
- Coached new MA's to evolve into collaborative patient care employees.
- Maintained detailed records of patient interactions and progress, ensuring accurate documentation for future reference to update treatment plans accordingly
Philips North America
Assembler Level 2
12.2018 - 11.2019
Job overview
- Trained new employees on proper assembly techniques, ensuring quick acclimation to roles and faster overall team results.
- Collaborated with team members to improve production processes and maintain quality standards.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Retained precise inventory control through accurate record-keeping of assembled parts and materials used during shifts.
Knight Beautique
Receptionist
07.2018 - 12.2018
Job overview
- Efficient in scheduling, organizing, and maintaining a professional office
- Confirmed appointments, communicated with clients, and updated client records.
- Increased customer retention rates by 30% through exceptional communication skills and problem-solving abilities.
- Streamlined front desk operations for increased efficiency by effectively managing approximately 40 phone calls, emails, and fax's per day.
Aeropostale
Retail Specialist
06.2015 - 08.2016
Job overview
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased sales.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Mentored new team members on store policies, procedures, and best practices for success in their roles.
Education
Independence University Colorado Springs, CO
Associate of Science from Medical Assistant
01.2021
Skills
- Medical Software
- Computer skills
- Medical Terminology
- HIPAA Compliance
- Customer Service
- SharePoint Administration
- Medical Records Management
- Complaint Management
- Call handling efficiency
- Microsoft Office
- Communication
- Billing Procedures
- CPT Knowledge
- ICD-10 Proficiency
- Medicaid and Medicare Knowledge
Certification
- CMA ceritifaction, Colorado Springs, CO, 06/2023
- BLS certified, Colorado Springs, CO, 08/2022
Interests
Hiking
Painting
Swimming
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceFlexible work hoursPaid time offCompany Culture401k matchPaid sick leaveHealthcare benefitsCareer advancementWork from home optionSoftware
Microsoft
SharePoint
OneDrive
Outlook
EPIC
Timeline
Charge Medical Assistant
Briargate Outpatient Clinic
02.2023 - Current
Medical Assistant
Optum Primary Care
05.2021 - 02.2023
Medical Assistant
Rocky Mountain Pain Management and Primary Care
08.2020 - 05.2021
Medical Assistant
Peak View Behavioral Health
11.2019 - 06.2020
Assembler Level 2
Philips North America
12.2018 - 11.2019
Receptionist
Knight Beautique
07.2018 - 12.2018
Retail Specialist
Aeropostale
06.2015 - 08.2016
Independence University
Associate of Science from Medical Assistant
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