Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabel Toledo

Jensen Beach,FL

Summary

Bilingual in Spanish, I leverage strong organizational skills and a professional telephone demeanor to enhance customer relationships and drive sales. Recognized for resolving client issues effectively, fostering loyalty and repeat business. I have garnered many different skills from different industries. Being adaptable in any position is one of my strengths.

Overview

2
2
years of professional experience

Work History

Appointment Coordinator

Solace Roofing
08.2025 - 09.2025
  • Managed several CRM systems to maximize lead generation
  • Booked appointments for prospects over the phone, handling objections
  • Performed research to collect and record industry data.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Drive-Thru Cashier

PDQ Restaurant
04.2025 - 07.2025
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Balanced cash drawer at beginning and close of shift.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.

Sales Representative /Retail Keyholder

Climax Smoke Shop
08.2024 - 04.2025
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Contributed to event marketing, sales and brand promotion.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Call Center Representative

Admin Tasco
01.2024 - 08.2024
  • Met customer call guidelines for service levels, handle time and productivity.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Discovered qualified prospects within target markets to drive new sales opportunities.

Education

Associate of Science - Early Childhood Education

Indian River State College
Ft. Pierce, FL
06-2027

Skills

  • Spanish Fluency
  • Strong organization
  • Professional telephone demeanor
  • Appointment scheduling
  • Outbound calling
  • Email management
  • Workflow management
  • Sales

Timeline

Appointment Coordinator

Solace Roofing
08.2025 - 09.2025

Drive-Thru Cashier

PDQ Restaurant
04.2025 - 07.2025

Sales Representative /Retail Keyholder

Climax Smoke Shop
08.2024 - 04.2025

Call Center Representative

Admin Tasco
01.2024 - 08.2024

Associate of Science - Early Childhood Education

Indian River State College

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