Isabel Trujillo

• Take food and beverage orders and accurately enter them into the POS system
• Has a precise knowledge of the menu and is able to answer guest questions and make menu recommendations
• Ensuring all orders are filled quickly and accurately and that food meets standards once it arrives at the table
• Communicate any food allergies or special nutritional needs to kitchen staff
• Providing attentive service to guests, like refilling drinks as needed and checking their needs during meals

• Integrity and the ability to make decisions on your feet to accommodate guests
• Ensured the cleanliness of menus, and kept necessary stock of pens, business cards, menus and other departmental supplies
• Coordinate reservations and calculate wait times in a consistently busy, fast-paced environment
• Set up floor and planned seating arrangements for all reservations and assign servers to their proper section through OpenTable.
• Lead a team of 5+ hostess, providing concise and clear instructions
• Guides opening and closing of the restaurant in cooperation with the chef and back-of-house manager
• Greets guest who arrive for takeout orders and coordinate delivery orders with staff drivers and mobile food delivery services.
• Communicating with management, Chefs and Servers
• Event planning, taking reservations and making arrangements for large parties

• Has a precise knowledge of the menu and is able to answer guest questions and make menu recommendations
• Implemented upselling strategies that contributed to increased average check size per guest.
• Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
• Demonstrated expertise in spirits, including an in-depth understanding of various liquors, cocktails, and the art of mixology, enabling me to provide informed recommendations and exceptional beverage service to guests.
• Communicate with Chef or expediter any food allergies or special nutritional needs
• Ensuring all orders are filled quickly and accurately and that food meets standards once it arrives to the table
• Promptly addressing any customer service issues and referring to management when necessary

• Educated guests on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
• Actively communicate with Kitchen and Servers to ensure that guest orders are brought to the right table in a timely manner, ensuring that every order is to the guest's satisfaction
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

High School Superintendent, Diploma of Distinction and 4.0 GPA.