Isabel Ulibarri
Montrose ,CO
Summary
Dedicated Customer Service/Dispatcher with extensive knowledge of guest services and proven track record for multitasking abilities, managing fleet, personnel operations and effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to resolving issues promptly. Known for thriving under pressure and maintaining professionalism.
Overview
14
14
years of professional experience
Work History
Fire Logistics Dispatcher
USDA Forest Service
03.2023 - Current
- Responsible for coordinating/processing resource orders during mobilization/demobilization of personnel, aircraft, crews, equipment, and supplies for suppression and preparedness for wildfires.
- Considers most efficient and cost-effective methods to mobilize resources.
- Handles incoming calls and emails from reporting parties/agencies regarding smoke reports and wildfires.
- Checked that each resource was appropriately dispatched and tracked until back at station.
- Built professional relationships with coworkers and cultivated existing ones through active listening and intelligent open-ended questioning.
Front Desk Representative
Shepherd's Hand
11.2022 - 03.2023
- Greeted visitors/volunteers and clients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered phone to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Delivered above-and-beyond service to help with our community.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Acquired in-depth knowledge of "client needs" to offer information regarding resource assistance eligibility.
Dispatcher/Customer Service Agent
Telluride Express
11.2009 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Gained experience in guest services being consistently proficient, proactive and professional while engaging in a fast-paced environment daily.
Education
Associate of Applied Science - Executive Office Professional
Clovis Community College
Clovis05.2012
Skills
- Documentation and Paperwork
- Relationship Building
- Telephone Etiquette
- Logistical Operations
- Team Collaboration
- Critical Decision-Making
- Oral and Written Communications
- Issue Resolution
- Safety Processes and Procedures
Timeline
Fire Logistics Dispatcher
USDA Forest Service
03.2023 - Current
Front Desk Representative
Shepherd's Hand
11.2022 - 03.2023
Dispatcher/Customer Service Agent
Telluride Express
11.2009 - 11.2022
Associate of Applied Science - Executive Office Professional
Clovis Community College
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