Summary
Overview
Work History
Education
Skills
LANGUAGE
PERSONALITY SKILLS
Timeline
Generic

Isabel Urbano

Othello,WA

Summary

Food-loving individual known for remaining composed and calm under extreme pressure. Team leader supervises kitchen teams in high-stress restaurant environments. Dedicated to innovative dishes and efficient kitchen management.

Overview

8
8
years of professional experience

Work History

Cook Manager

Serrano Salsa
New York, NY
10.2021 - 05.2024
  • Directed and supervised kitchen staff in the preparation, cooking, and presentation of food.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Implemented cost-saving measures while maintaining high quality standards.
  • Analyzed operational costs and identified areas for improvement in order to increase profits.
  • Provided leadership by setting goals for kitchen staff and monitoring progress towards those goals.
  • Maintained cleanliness throughout entire work area including floors, walls, counters, shelves.
  • Identified potential problems within the kitchen environment and took corrective action when necessary.
  • Ensured compliance with health, safety, and sanitation standards in the kitchen area.
  • Maintained accurate inventory of all food items; ordered supplies as needed.
  • Planned menus and estimated food requirements according to budget restrictions.
  • Developed new recipes to maintain customer interest and satisfaction.
  • Prepared recipes, menu cycles and portion sizes within restaurant budgets.
  • Monitored quality of dishes at every stage of preparation and presentation.
  • Resolved customer complaints in a professional manner by investigating issues and implementing solutions.
  • Trained new employees on proper cooking techniques, equipment use, recipe adherence.
  • Coordinated with other kitchen personnel to ensure proper functioning of the kitchen operations.
  • Reviewed orders from wait staff for accuracy before being sent out to customers.
  • Assessed performance of staff members; provided feedback and guidance when necessary.
  • Trained kitchen staff in safely operating and handling equipment, machinery and utensils.
  • Ordered food supplies every week to restock inventory, remaining aware of budgets.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Distributed food to service staff for prompt delivery to customers.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Delegated work to staff, setting priorities and goals.

Home Care Provider

VNS HEALTH
NEW YORK , NY
02.2020 - 10.2020
  • Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Monitored vital signs such as blood pressure and temperature.
  • Assisted clients with mobility issues by using appropriate transfer techniques.
  • Encouraged social interaction among clients to maintain positive mental health.
  • Managed client's schedule of doctor's appointments, therapies.
  • Developed individualized plans of care based on each client's needs.
  • Provided companionship through conversation and recreational activities.
  • Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
  • Assessed home environment for potential safety hazards or risks to the client's well-being.
  • Coordinated with other healthcare professionals to ensure continuity of care.
  • Collaborated closely with families to provide support and guidance.
  • Conducted regular assessments to identify any changes in the client's condition or needs.
  • Kept up-to-date knowledge on current trends in home health care practices.
  • Ensured compliance with all laws governing home health care services.
  • Participated in continuing education programs to stay abreast of new developments in the field.
  • Responded promptly to emergency situations involving clients.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Assisted with client personal care needs to foster independence and well-being.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

SUPERVISOR OF HOUSKEEPING

PRO CLEANING MAINTENANCE INC
BRONX, NY
08.2016 - 11.2019
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Implemented quality control measures, significantly reducing error rates.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Assessed company operations for compliance with safety standards.

Education

Some College (No Degree) - SECRETARY

INSTITUTO COMERCIAL MINERVA
Mexico, NY

Skills

  • Meal planning
  • Ordering supplies
  • Recipe creation
  • HACCP planning
  • Portion control
  • Culinary techniques
  • Sanitation standards
  • Food storage
  • Temperature control
  • Kitchen management
  • Medication monitoring
  • Personal hygiene support
  • Care plan management
  • Compassionate client care
  • Clinical documentation and reporting
  • Vital signs monitoring
  • First aid and safety
  • Relationship building
  • Patient assistance
  • Patient advocacy
  • Infection control
  • Meal preparation
  • Department coordination
  • Staff evaluations
  • Task assignment
  • Staff training and development
  • Training and mentoring
  • Quality assurance
  • Customer relationship management
  • Cleaning and sanitation

LANGUAGE

  • MAIN LANGUAGE IS SPANISH
  • CAN COMMUICATE IN ENGLISH
  • CAN READ MOST ENGLISH

PERSONALITY SKILLS

  • WORK GREAT WITH OTHERS
  • HARD WORKER
  • FAST LEARNER
  • LIKES TO LEARN NEW SKILLS
  • PUNCTUAL
  • TEAM WORKER

Timeline

Cook Manager

Serrano Salsa
10.2021 - 05.2024

Home Care Provider

VNS HEALTH
02.2020 - 10.2020

SUPERVISOR OF HOUSKEEPING

PRO CLEANING MAINTENANCE INC
08.2016 - 11.2019

Some College (No Degree) - SECRETARY

INSTITUTO COMERCIAL MINERVA

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