Hi, I’m
Isabel Valentin-Torres
New York,NY
Summary
Diligent and personable professional skilled in identifying customer needs and presenting solutions that deliver value and drive revenue growth. Talented at developing effective sales strategies, managing customer relationships, and resolving customer disputes. Committed to providing exceptional customer service and achieving business objectives. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
12
years of professional experience
1
Certification
Work History
Cardinal Health
REPRESENTATIVE, CUSTOMER ORDER MANAGEMENT
02.2021 - Current
Job overview
- Successfully managed multiple projects simultaneously while maintaining high standards of performance
- Utilized knowledge of products and services to resolve customer issues efficiently and effectively
- Created detailed reports on sales activities, progress, results, trends
- Demonstrated excellent communication skills, both verbal and written, when interacting with customers and colleagues
- Set up and updated customer accounts with interactions, payments and personal information
- Protected account's rights by maintaining confidentiality of personal and financial information
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Compiled and entered data into various databases to ensure accuracy and completeness
- Collaborated closely with pharmacists in order to provide accurate drug information to customers
- Provided excellent customer service by answering questions regarding prescriptions, over-the-counter medications, and health products
- Collaborated with other departments to ensure data accuracy and integrity
- Reviewed large amounts of data across multiple platforms and sources to determine operational impacts and needed actions
- Analyzed customer documentation for accuracy and completeness before processing claims
- Requested information from internal or external sources to complete and validate claims
- Assisted in training new staff members on proper procedures for processing claims
- Identified fraudulent activity by comparing customer information against established criteria.
Goyard Inc.
CLIENT SERVICE COORDINATOR - NORTH AMERICA
05.2016 - 02.2021
Job overview
- Organized client data into comprehensive reports for management review
- Assisted with training new staff members on best practices related to client service coordination
- Utilized effective communication techniques to effectively handle customer requests and provide accurate information in a timely manner
- Developed strong relationships with customers and maintained an in-depth knowledge of company products and services
- Managed incoming calls from clients, responding promptly to inquiries and resolving any issues that arose
- Analyzed customer feedback to identify areas for improvement and develop strategies for increasing customer satisfaction
- Maintained detailed records of all client interactions, including notes on conversations and follow-up actions taken
- Performed administrative duties such as filing documents, updating databases, preparing spreadsheets
- Participated in regular team meetings providing valuable insights into operational challenges or successes encountered during day-to-day activities
- Navigated multiple computer applications while interacting with client.
Loro Piana
CASHIER & OPERATIONS ASSOCIATE
08.2012 - 05.2016
Job overview
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Counted and balanced cash drawer at the beginning and end of each shift
- Utilized problem-solving skills to effectively handle difficult situations
- Maintained inventory and store visual presentation to meet customer needs
- Provided customers with product information and responded to inquiries courteously and promptly
- Developed a strong knowledge base regarding product features, benefits, warranties, and returns policies.
Education
Hostos Community CollegeBronx, NY
Associate in Arts (A.A.) in Human Science
06.2026
John F. Kennedy High SchoolBronx, NY
High School Diploma
06.2006
Skills
- Skilled in MS Outlook, Word, Excel
- Fluent in Spanish
- Goal-oriented mindset
- Staff Training
- Data entry proficiency
Certification
- Certified Six Sigma White Belt, Cardinal Health
Languages
Spanish
Native or Bilingual
Timeline
REPRESENTATIVE, CUSTOMER ORDER MANAGEMENT
Cardinal Health
02.2021 - Current
CLIENT SERVICE COORDINATOR - NORTH AMERICA
Goyard Inc.
05.2016 - 02.2021
CASHIER & OPERATIONS ASSOCIATE
Loro Piana
08.2012 - 05.2016
Hostos Community College
Associate in Arts (A.A.) in Human Science
John F. Kennedy High School
High School Diploma
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