Isabel Valle
Fresno,CA
Summary
Customer Service Professional with over a decade of extensive expertise in enhancing client satisfaction through effective communication and conflict resolution. Demonstrates exceptional skills in team collaboration, scheduling, and technical support, consistently surpassing performance targets and improving operational efficiency. Passionate about fostering positive client relationships and eager to leverage interpersonal skills and problem-solving abilities to drive success in dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Representative
Aetna, a CVS Health Company
REMOTE, CA
08.2020 - 02.2023
- Handled 10+ calls hourly, surpassing targets and earning 100+ positive reviews.
- Fostered team synergy, promptly addressed customer requests, and minimized escalations through effective communication and knowledge sharing.
- Mastered company protocols and services, enabling swift, accurate responses to diverse customer inquiries, and significantly reducing supervisor interventions.
- Streamlined call handling processes, boosting efficiency and call quality while maintaining a friendly, solution-oriented approach to customer service.
- Optimized call handling, reducing wait times and boosting customer satisfaction scores, while maintaining high-quality service and swift response rates.
CNA - Certified Nursing Assistant
Murrieta Health And Rehabilitation Center
Murrieta, CA
12.2019 - 06.2020
- Assisted daily living activities, improving patient comfort and stability.
- Monitored vital signs and documented patient data for accurate records.
- Enhanced patient care by efficiently managing time, and prioritizing tasks.
- Facilitated patient transport and responded promptly to call lights.
- Fostered patient comfort through attentive care, prompt response to requests, and effective communication with nursing supervisors.
- Maintained meticulous records of patient data, ensuring accurate documentation for improved continuity of care and regulatory compliance.
Supervisor
Ross Dress for Less
Lancaster, CA
06.2018 - 11.2018
- Led team to enhance customer service, resolving issues swiftly, and improving satisfaction.
- Trained staff in merchandising, boosting store presentation, and customer engagement.
- Managed cashier operations, ensuring accuracy and efficient transaction processing.
- Led front-end operations, optimizing cashier efficiency and customer satisfaction. Implemented streamlined processes, reducing wait times, and enhancing overall store performance.
- Managed customer relations with empathy, resolving complaints efficiently. Cultivated a positive shopping experience, leading to increased customer loyalty and repeat business.
Cashier & Customer Service Specialist
Pala Casino Spa & Resort
Pala, CA
08.2017 - 03.2018
- Delivered friendly service, enhancing customer satisfaction and loyalty.
- Ensured accurate transactions by meticulously scanning items, itemizing purchases, and processing various payment methods, maintaining financial integrity.
- Resolved complex customer inquiries and complaints with empathy and professionalism, enhancing the overall guest experience at the resort.
- Contributed to a cohesive team environment, sharing best practices in customer service and cash handling to elevate department performance.
- Streamlined cash handling processes, reducing transaction time, and enhancing customer satisfaction in a high-volume resort environment.
Cashier & Customer Service Specialist
Julianni's Italian Restaurant
Lancaster, CA
09.2013 - 11.2015
- Optimized front-of-house operations, enhancing customer satisfaction and streamlining reservation processes for both the dining room and banquet events.
- Managed multi-line phone system, POS operations, and daily inventory, ensuring smooth service flow and accurate stock levels in a fast-paced environment.
- Fostered a positive dining atmosphere through professional, friendly service, effectively resolving customer concerns, and contributing to team success.
- Implemented efficient cashiering procedures during peak hours, reducing wait times, and improving overall customer experience.
Education
Technical Degree - Nursing Assistance
Temecula Valley School of Nursing
Murrieta, CA12-2019
High School Diploma -
Murrieta Valley High School
Murrieta, CA07-2016
Skills
- Technical Support
- Customer Service
- Quality Assurance Optimization
- Interpersonal Skills
- Data Gathering
- Appointment Scheduling and Documentation
- Team Building
- Store Merchandising
- Typing at 80 WPM
- Microsoft Word and Excel
- Google Docs
- Office Administration
- Time Optimization
- Multi-Tasking
- Team Collaboration
- Communication Skills
- Sales Support
Certification
- CPR & AED Certification - NOV 2019
• Food Safety — Proficient
• Customer Focus & Orientation — Highly Proficient
• Data entry: Accuracy — Proficient
Timeline
Call Center Representative
Aetna, a CVS Health Company
08.2020 - 02.2023
CNA - Certified Nursing Assistant
Murrieta Health And Rehabilitation Center
12.2019 - 06.2020
Supervisor
Ross Dress for Less
06.2018 - 11.2018
Cashier & Customer Service Specialist
Pala Casino Spa & Resort
08.2017 - 03.2018
Cashier & Customer Service Specialist
Julianni's Italian Restaurant
09.2013 - 11.2015
Technical Degree - Nursing Assistance
Temecula Valley School of Nursing
High School Diploma -
Murrieta Valley High School
Similar Profiles
CHRISTINE DOLSCHRISTINE DOLS
SENIOR MANAGER, NETWORK CONTRACTING at Aetna, a CVS Health Company (First Health Network)SENIOR MANAGER, NETWORK CONTRACTING at Aetna, a CVS Health Company (First Health Network)
Michael BurrowsMichael Burrows
Health Concierge at Aetna, a CVS Health CompanyHealth Concierge at Aetna, a CVS Health Company
JENNIFER PATTERSONJENNIFER PATTERSON
Supervisor, Plan Sponsor Services at Aetna, a CVS Health CompanySupervisor, Plan Sponsor Services at Aetna, a CVS Health Company
Ricki HendersonRicki Henderson
Inbound Outbound Queue Associate at Aetna, a CVS Health CompanyInbound Outbound Queue Associate at Aetna, a CVS Health Company
Roxanne GarciaRoxanne Garcia
Resource Counseling Assistance at Calwa ElementaryResource Counseling Assistance at Calwa Elementary