Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabel Vargas

National City,Ca

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

Customer Servivce Agent

Alaska Airlines
08.2024 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted passengers with check-in procedures, ensuring compliance with airline policies.
  • Collaborated with team members to streamline boarding processes, enhancing operational efficiency.
  • Provided guidance on baggage handling and tracking to minimize passenger frustration.
  • Handled complex situations with professionalism, de-escalating conflicts effectively to maintain customer satisfaction.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.

Micro Market Associate

Navy Exchange
01.2024 - 08.2024
  • Duties and Responsibilities
  • - Maintains Exchange owned machines and Micro markets daily. Inspects, replenishes products to include, but not limited to an assortment of various products such as sandwiches, cakes, pies, popcorn, salads, fruits, pastry, sodas, yogurt, laundry detergent, etc. Ensures dates regarding product shelf-life for perishable items are adhered to, (e.g. documents the removal of expired food per the expiration dates of all food items, sanitizes areas, etc.) and that foods are not spoiled; removes aged foods or other merchandise from machines and or micro market.
  • - Greets, and engages customers in conversation for purposes of providing sales related assistance and opinion regarding available or sought after. Assists customers in the selection of merchandise, and suggests additional items to complement the customer's selections.
  • - Ensures assigned areas are fully stocked, and merchandise is neatly arranged. Communicates with supervisor regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of sales goals, etc.
  • - Sets up and maintains prices and all Exchange branded visual programs in micro markets and where applicable, machines on items being sold; maintains a current price list for products/merchandise sold in the micro market.
  • - Ensures the micro market is maintained in clean and orderly manner; sweeps, mops floors, cleans counter-tops, wipes down coolers and empties trash cans.
  • - Responsible for assisting with resetting merchandise in the micro market at least annually to ensure all merchandise standards are adhered to, such as product adjacencies, branding, and placement.
  • - Responsible for laptop/tablet, scanner, handheld and/or other electronic devices needed to perform the inventory, receiving and ordering within the micro market.
  • - Assists in relocating and installing new machines at locations; cleans interior and exterior using appropriate cleaning solutions. Makes settings and adjustments on food dispensing, liquid dispensing and coin changer units.
  • - Collects money from vending machines, micro market kiosks, or other miscellaneous machines at locations according to established schedule. As required, accompanies vending contractors, verifying cash taken from vendor owned machines. Ensures all information recorded during machine servicing is collected via computerized hand held devices, and manually records counts of products, and prepares Vending Machines Cash Collection Slip (SS/411) by date, type of machine, name of attendant and cash meter readings for micro market locations not fully automated. Clears coin jams and makes refunds at designated locations as required.
  • - Responsible for inventory control, to include micro markets, trucks, routes, etc. in both the vending and micro market systems.
  • - Collects turn-in money bags daily from Cash Handling Clerks; counts and verifies cash receipt, prepares Daily Cash Receipt (SS/120) and arranges for deposit in accordance with established procedures. Receives bills from Cash Handling Clerk and purchases coins from Cashier's Cage Navy Exchange.
  • - Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress code/uniform standards, and assisting/supporting other vending team members to the maximum extent possible.
  • - Becomes knowledgeable regarding merchandise selected; including proper set-up, use, care, characteristics of various product price points. Communicates product-related information to customers knowledgeably and legibly.
  • - Operates motor vehicle throughout the geographical area in connection with duties performed. Loads and unloads merchandise by hand or dolly; insures that merchandise is protected from damage or bad weather. Prepares and maintains Daily Trip Report of all trips made.
  • - Adheres to and/or coordinates preventive maintenance schedule (i.e. oil change, tune up, brakes, etc.) with designated NEX personnel accordingly. Ensures to maintain proper level of fuel during the operation of the vehicle, and retains all receipt regarding refueling and/or maintenance. Ensures

Supervisory Sales clerk-PtNimitz

Navy Exchange
10.2019 - 01.2024
  • Duties and Responsibilities: Provides work direction and supervision for a group of associates within assigned departments/location engaged in performing various clerical, retail and services functions. Prepares work schedules; makes assignments and reassignments depending on workload; provides on-the-job training, orientation and instructions on new procedures; provides guidance and assistance to subordinates in connection with problems encountered. Reviews work of subordinates; accomplishes performance appraisals; approves/disapproves leave; recommends personnel actions such as promotions, performance awards; and takes disciplinary actions. Promotes employee morale and attempts to resolve employee relations problems. Carries out EEO policies and communicates support of these policies to subordinates.
  • Ensures timely stock replenishment of merchandise within assigned areas of responsibility. Maintains inventory in accordance with prescribed levels.
  • Supervises and participates in the taking of periodic inventories and ensures adherence to correct procedures for the receipt, pricing and storage of merchandise.
  • Responsible for the security of cash, fixed assets and merchandise inventory.
  • Responsible for the efficient operation of assigned merchandise departments within the main retail store or service departments. Ensures the proper maintenance of stock control records and adequate levels of merchandise by entering data into the computer through the use of an automated equipment or by maintaining unit merchandise controls, never-out lists and other required records. As required, develops reports and requisitions authorized merchandise based on records of maintained inventories and other factors affecting the maintenance of stock levels.
  • Determines available shelf space and amounts of merchandise to be displayed. Assures prices are marked on individual items and that displays are safely and neatly arranged.
  • Ensures adherence to policies and procedures for the security of cash and stock. Assures areas are kept clean and orderly.
  • Ensures that NES customer service standards are maintained.
  • When serving in a uniform center/shop within the retail store, may be required to take upper and lower body measurements for the purpose of ordering made-to-measure uniforms in conformance with military specifications and customer requirements.
  • Performs other related duties as assigned, which may include preparing and processing retail and services accounting documents, identifying and researching discrepancies in accounting documents or transactions, cash collection and processing, timecard maintenance, preparing routine correspondence, etc.
  • Is required to lift up to 25 lbs as it relates to job duties including, but not limited to: assisting customers, lifting merchandise, assisting with stocking sales area as necessary, etc.
  • Performs other related duties as assigned

Manicurist

Navy Exchange
12.2016 - 10.2019
  • Job Summary: Serves as manicurist, providing services involved in performing manicures and nail designs. Duties and Responsibilities: Carries out policy of courtesy and service. - Cuts, shapes, and affixes artificial nails.
  • Adds filler for maintenance of nails. - Prepares fingernails for polishing by removing nail polish and/or designs currently on nails; cuts cuticles and/or nails, shapes nails and massages hands. - Performs nail wrapping with the use of nail glue, silk or linen wrapping, powder filling, etc. through the use of nail files, emery boards, etc. Ensures that nails are smooth for polishing. - Polishes nails using a base coat, color shield and top coat, ensuring that each is dry before applying next layer of polish. - As requested by patron, may paint geometric designs, apply silk designs, and/or perform air brushing and sculpting. - Examines patrons nails and cuticles for disorders, including nail disease, which may interfere with requested services. Advises patrons of nail care techniques. - Prepares beauty salon chit (SS/160), operates cash register and balances sales using salesperson's daily cash report (SS/120). Sells nail products to patrons. Assists in maintaining daily appointment book. Picks up shop keys from cashier's cage as required. - Maintains scissors and other tools in cleaning solution, ensuring that they are sanitized before and after each use. Makes necessary preparations of cotton swabs, nail polish and other working area in a clean and orderly manner. - Assists in taking monthly inventory. - Licensing from a state board is required. - Performs other related duties as assigned. WORKING CONDITIONS: Work is performed inside a beauty salon setting with proper lighting, heating, adequate electric power and outlets for appliances. Incumbent is subject to the possibility of cuts, skin conditions, common cold and communicable diseases. Incumbent is exposed to fumes and unpleasant odors. Is required to wear a smock, wash hands thoroughly and frequently with soap and water, and sanitize tools after each use

Education

High school diploma -

National City Adult School
04.2004

Community college - Graphic design, photography

Southwestern Community College
09.2003

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Task prioritization
  • Administrative support

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Servivce Agent

Alaska Airlines
08.2024 - Current

Micro Market Associate

Navy Exchange
01.2024 - 08.2024

Supervisory Sales clerk-PtNimitz

Navy Exchange
10.2019 - 01.2024

Manicurist

Navy Exchange
12.2016 - 10.2019

Community college - Graphic design, photography

Southwestern Community College

High school diploma -

National City Adult School

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