Isabel Velasco
Morristown,Tennessee
Summary
Adept at fostering customer relationships and enhancing team performance, my tenure at ORNLFCU highlighted my ability to manage high-volume transactions with professionalism and courtesy. Leveraging banking regulations knowledge and exceptional interpersonal skills, I consistently improved client satisfaction and operational efficiency, underscoring my commitment to excellence in customer service and team collaboration.
Overview
4
4
years of professional experience
Work History
Bank Teller I
ORNLFCU
Morristown, TN
06.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Call Center Representative
SYKES
Morristown, TN
10.2022 - 06.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Assistant Team Leader
Dollywood
Pigeon Forge, TN
05.2021 - 10.2022
- Managed team workload to reach targets for specific tasks.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
- Managed team workload to reach production targets.
- Established and maintained healthy relationships with both internal and external partners by demonstrating a high level of professionalism in all interactions.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Worked closely with other departments to successfully execute cross-functional projects on-time and within budget constraints.
Education
High School Diploma -
West High School
Morristown, TN05-2021
Skills
- Professionalism and courtesy
- Customer relationship development
- Patience and empathy
- Relationship building
- Banking regulations knowledge
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller I
ORNLFCU
06.2023 - Current
Call Center Representative
SYKES
10.2022 - 06.2023
Assistant Team Leader
Dollywood
05.2021 - 10.2022
High School Diploma -
West High School
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