ISABEL VIGIL
Rio Grande City,TX
Summary
Dynamic Telecommunications Officer with extensive experience at SULLIVAN POLICE DEPT, excelling in route optimization and emergency response. Proven ability to enhance call volume analysis and improve customer satisfaction through effective communication and teamwork. Adept at navigating complex situations while maintaining meticulous records and delivering timely updates to stakeholders.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Telecommunications Officer
SULLIVAN POLICE DEPT
SULLIVAN CITY, TX
08.2023 - Current
- Worked with routing specialists, route managers and service department to optimize routes.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Monitored changes in delivery schedule and communicated changes to customers.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Received or prepared work orders.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Answered customer requests with information about product availability, shipping information and status updates.
- Identified locations and needs of callers to accurately send assistance.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Advised personnel about accidents, weather conditions or other hazards.
- Updated records of driver locations, delays, and cancellations.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Scheduled loads according to priority and available equipment.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Maintained logs of all incoming calls and assigned tasks.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Investigated and resolved customer and vendor issues to retain business.
- Kept detailed and updated records of calls in physical and electronic databases.
- Resolved customer complaints related to service issues or delays.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Received and dispatched calls for emergency services.
Telecommunications Officer
ROMA POLICE DEPT
ROMA , TX
06.2013 - 08.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed quality assurance checks on outgoing calls made by colleagues.
- Provided on-call support for critical issues, ensuring high availability of telecommunications services.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Operated telephone switchboard and routed calls to correct destination.
- Followed up with open calls to offer further assistance and close out issues.
- Maintained accurate records of all customer interactions in the company database.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
RIO GRANDE CITY HIGH SCHOOL
Rio Grande City, TX05-2009
Skills
- Route optimization
- Call volume analysis
- Emergency response
- Work order processing
- Navigation assistance
- Traffic monitoring
- Record keeping
Languages
English
Professional
Spanish
Professional
Certification
- LICENSE TELECOMMUNICATIONS OFFICER
Timeline
Telecommunications Officer
SULLIVAN POLICE DEPT
08.2023 - Current
Telecommunications Officer
ROMA POLICE DEPT
06.2013 - 08.2023
High School Diploma -
RIO GRANDE CITY HIGH SCHOOL
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