Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Isabel Waldner

Isabel Waldner

Sioux City,IA

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Popeyes. Proven ability to resolve conflicts and enhance customer satisfaction, while training employees to deliver high-quality service. Adept at multitasking and fostering guest engagement, ensuring a welcoming atmosphere and efficient operations.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Server

Soho Bar And Grill
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Manager

Popeyes
08.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Representative

Planet Fitness
01.2024 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Teller

Mm Finance
05.2022 - 12.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Education

Master Of Criminal Justice -

Southern New Hampshire University
Hooksett, NH

North High School
Sioux City, IA
05.2017

Skills

  • Investigative skills
  • Policy writing
  • Data analysis
  • Customer service
  • Team collaboration
  • Time management
  • Employee training
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Safe food handling

Certification

Serve safe

Timeline

Manager

Popeyes
08.2024 - Current

Customer Service Representative

Planet Fitness
01.2024 - 09.2024

Teller

Mm Finance
05.2022 - 12.2023

Server

Soho Bar And Grill

Master Of Criminal Justice -

Southern New Hampshire University

North High School

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Isabel Waldner