Isabel Yepes
Pompano Beach,FL
Summary
As an enthusiastic and highly motivated self-starter, who possess a strong work ethic and a results-driven focus, supported by over 22 years of management experience in Restaurant Management, Loss Prevention, Bank Management, and Retail/Customer Service Management. Skilled in resolving issues independently and collaborating when needed. Capable of analyzing performance outcomes and pinpoint opportunities to propel success, enhance sales, and amplify revenue.
Overview
11
11
years of professional experience
Work History
Hiring/Training and Bar Restaurant Manager
Twin Peaks Restaurants
03.2020 - Current
- Achieved restaurant, bar, and HR goals by overseeing recruitment, onboarding, training, scheduling, coaching, counseling and discipline of management and staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Streamlined administrative tasks, including payroll and accounts receivable, for improved efficiency.
- Successfully maintained vendor relationships for on-time product delivery within budget constraints.
- Demonstrated commitment to restaurant standards for food and beverage quality. Also enhanced team member engagement by meeting financial goals while implementing standard operating procedures to enhance guest experiences.
- Successfully managed daily operations of high-volume restaurant while maintaining exceptional level of customer service through anticipation of guest needs.
- Ensured adherence to alcohol service standards and legal requirements, preventing incidents of overserving or underage drinking.
Trainer / Closer /Head Server
Matchbox American Kitchen & Spirit
04.2017 - 03.2019
- Managed employee onboarding process, including training and performance appraisals for dining and accommodation venues over a 7-day period.
- Allocated duties, responsibilities, and specific workstations to employees in line with work requirements.
- Coordinated event schedules and efficiently handled table bookings
- Addressed and resolved customer complaints pertaining to food service
- Maintained accurate record of daily sales transactions as required by company standards.
Financial Center Operations Manager
Bank Of America Merrill Lynch
05.2015 - 03.2017
- Evaluated bank operations for compliance with Consumer Privacy Laws and conducted monthly audits of key controls to maintain information security.
- Enhanced team adherence to policies and procedures by conducting regular training sessions on regulatory policies, employee and client safety procedures, and service delivery guidelines.
- Increased compliance with standards by observing and coaching teammates in customer service, operational procedures, transaction accuracy, and client engagement.
- Maximized effectiveness in meeting client needs by bridging relationships with teammates and specialists, i.e Merrill Lynch to assist clients with financial needs and/or problem resolution.
- Enhanced skills of client service representatives and teller team members, emphasizing importance of adhering to company policies and procedures while consistently delivering exceptional customer care.
Indirect Sales Executive
AT&T
10.2013 - 04.2015
- Supported operations for 9 dealer doors and 7 national retail GameStop locations.
- Delivered effective communication and issued resolution as main contact for both retail store and company.
- Developed sales and training objectives for each dealer to build and achieve sales goals.
- Directed successful implementation of company-wide programs, tools, and training to promote culture of excellence.
- Conducted trend analysis on business reports and effectively communicated findings to assist local retailers in creating strategic business plans.
Education
No Degree - Physical Therapy (Pre-Physical Therapy)
Florida Atlantic University
Boca Raton, FL01.2006
No Degree - Applied Psychology
Medger Evers City University of New York
Brooklyn, NY06.2004
Associate of Arts - Liberal Arts And General Studies
Queens Community College
Queens, NY06.2002
Skills
- Full service restaurant background
- Restaurant operations management
- Shift Management
- Recruitment
- Labor and food cost control
- Schedule Coordination
- Complaint resolution
- Organization and prioritization
- Promotions planning
- Performance Improvement
Languages
Spanish
Native or Bilingual
Timeline
Hiring/Training and Bar Restaurant Manager
Twin Peaks Restaurants
03.2020 - Current
Trainer / Closer /Head Server
Matchbox American Kitchen & Spirit
04.2017 - 03.2019
Financial Center Operations Manager
Bank Of America Merrill Lynch
05.2015 - 03.2017
Indirect Sales Executive
AT&T
10.2013 - 04.2015
No Degree - Physical Therapy (Pre-Physical Therapy)
Florida Atlantic University
No Degree - Applied Psychology
Medger Evers City University of New York
Associate of Arts - Liberal Arts And General Studies
Queens Community College
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