Isabel Zaragoza
Tempe,AZ
Summary
Organized and dedicated professional willing to take on any task to help organization's mission succeed. Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent and team environments.
Overview
18
18
years of professional experience
Work History
Marketing Specialist
Renesas Electronics
01.2020 - Current
- Managed inventory and customer sample request operations to achieve accurate delivery of goods and services.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory for three office locations.
- Created work orders and job travelers for programmed parts utilizing SAP software suite and subversion repository.
- Collaborated with Sales team to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Researched issues and assessed inefficiencies with Operations, IT, and Finance team to devise solutions and improve tracking and maintenance accuracy.
Administrative Assistant
Silego Technology
01.2017 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Experience Store Manager
Charlotte Russe
01.2013 - 01.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Created loss prevention action plans utilizing company tools and processes to minimize loss and achieve shrink goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Starbucks
01.2011 - 01.2013
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interviewed, hired, and trained staff associates with company policies and procedures.
- Maintained an organized backroom to facilitate effective ordering and FIFO stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Kohl’s
01.2006 - 01.2011
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Executed full store grand opening, test store for all fall 2009 grand opening stores.
Education
GED -
Evergreen Valley High School
San Jose, CA2006
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Self-motivated
- Resourceful
- Shipping and Receiving
- Inventory Monitoring and Management
- SAP
- Microsoft Office
- Google Docs
Timeline
Marketing Specialist
Renesas Electronics
01.2020 - Current
Administrative Assistant
Silego Technology
01.2017 - 01.2020
Experience Store Manager
Charlotte Russe
01.2013 - 01.2017
Store Manager
Starbucks
01.2011 - 01.2013
Assistant Store Manager
Kohl’s
01.2006 - 01.2011
GED -
Evergreen Valley High School
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