Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Isabel Zarco

Pecos,TX

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged my quick learning ability and exceptional customer service skills at Sonic to maintain order accuracy during peak hours. My collaborative efforts led to improved efficiency and a positive dining atmosphere, demonstrating my commitment to excellence and teamwork.

Overview

1
1
Certification

Work History

Car Hopper

Sonic
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Balanced orders on trays weighing over Number lbs and delivered them to cars.
  • Memorized orders and maintained Number% accuracy in high-traffic times.
  • Streamlined order handoff by effectively communicating with other car hoppers and team members during peak hours.
  • Assisted in training new car hoppers, sharing best practices for efficient service and effective communication.
  • Maintained updated knowledge of menu offerings and daily specials, effectively answering customer inquiries on ingredients or preparation methods.
  • Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
  • Contributed to the overall positive atmosphere of the drive-in by maintaining a professional and upbeat demeanor during all interactions with customers and coworkers.
  • Evaluated drive-in area regularly for potential hazards or maintenance needs, reporting concerns immediately to management.
  • Ensured a positive dining experience for guests by maintaining a clean and organized outdoor area.
  • Contributed to team success through active participation in staff meetings and ongoing communication with coworkers and supervisors.
  • Promoted a safe work environment by adhering to proper food safety guidelines during all aspects of order fulfillment process.
  • Built customer loyalty with friendly, attentive service and a genuine interest in satisfying their dining needs.
  • Maximized productivity during downtime by assisting in cleaning tasks, restocking supplies, or supporting teammates as needed.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Answered guest questions and promoted special products.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
  • Completed milkshakes and ice cream desserts for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Prepared salads, soups and sandwiches for customers.

Retail Sales Associate

Stripes Convenience Store
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

    • Receptionist

    Iron M.a.n Fitness
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

    • Cashier

    Alsups
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

    • Cashier

    Flying J
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

    • Cashier

    KFC
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

    • Housekeeper

    Quality Inn
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

    • Breakfast Attendant

    Hampton Inn By Hilton
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.

    • Front Desk

    Hampton Inn By Hilton
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.

    • Front Desk Receptionist

    Economy Lodge
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

    • Front Desk Receptionist

    Signor Lodge
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

    • Education

    Associate Of Business Administration - Business Administration

    American InterContinental University
    Schaumburg, IL

    Skills

    • Quick Learner
    • Cleanliness
    • Organization
    • Memory retention
    • Order Accuracy
    • Efficient work
    • Friendly Attitude
    • Excellent customer service
    • Strong Work Ethic
    • Fast and Efficient
    • Good Communication
    • Willing to Learn
    • Car-Side Service
    • Teamwork and Collaboration
    • Fast food customer service
    • Promptness and Punctuality
    • Customer Service
    • Works Well Under Pressure
    • Tray Carrying and Balancing
    • Goal-Oriented
    • Effective Multitasking
    • Adaptability and Dependability
    • Flexibility
    • Guest satisfaction
    • Interactive communication skills
    • Heavy Lifting
    • Food Preparation
    • Safe Food Handling
    • Order Taking
    • Customer interaction
    • Phone Etiquette
    • Kitchen Support
    • Efficient under pressure
    • Food handling
    • Flexible Schedule
    • Sanitation Practices
    • Food Safety Compliance
    • Customer Complaint Resolution
    • Menu Memorization
    • Payment Processing
    • Quality Assurance
    • Food Running
    • Interpersonal Relationships
    • POS System Operation
    • Peer Mentoring
    • POS Systems
    • Cultural Awareness
    • Performance Improvement
    • Food Quality Assurance
    • Process Improvement
    • Food service efficiency
    • Beverage Preparation
    • Salesmanship
    • Point of sale operation
    • Restaurant Policies
    • Positive Attitude
    • Team Player
    • Problem-Solving
    • Cleaning and organization
    • Time Management
    • Attention to Detail
    • Listening Skills
    • Multitasking and Organization
    • Problem-solving abilities
    • Cleaning and sanitizing
    • Multitasking
    • Collaboration and Teamwork
    • Multitasking Abilities
    • Cleaning and sanitation
    • Reliability
    • Cleaning
    • Excellent Communication
    • Critical Thinking
    • Customer Satisfaction
    • Organizational Skills
    • Team Collaboration
    • Team Leadership
    • Active Listening
    • Effective Communication
    • Adaptability and Flexibility
    • Guest service
    • Money Handling
    • Decision-Making
    • Cash Handling
    • Detail Oriented
    • Customer Engagement
    • Dependable and Cooperative
    • Customer Relations

    Accomplishments

    I feel that the experience I've had is definitely an accomplishment

    Certification

    Boiler room certified.

    Construction fundamentals.

    Languages

    English and Spanish
    Native or Bilingual

    Timeline

    Car Hopper

    Sonic

    Retail Sales Associate

    Stripes Convenience Store

    Receptionist

    Iron M.a.n Fitness

    Cashier

    Alsups

    Cashier

    Flying J

    Cashier

    KFC

    Housekeeper

    Quality Inn

    Breakfast Attendant

    Hampton Inn By Hilton

    Front Desk

    Hampton Inn By Hilton

    Front Desk Receptionist

    Economy Lodge

    Front Desk Receptionist

    Signor Lodge

    Associate Of Business Administration - Business Administration

    American InterContinental University

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    Isabel Zarco