Isabela Antillon
Sylmar,California
Summary
Operations manager excelling in team leadership and organizational skills. Demonstrates ability to enhance team performance and customer satisfaction through effective problem-solving and staff development. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Manager
Chick-fil-A
03.2022 - Current
- Managed and set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Arts - Political Science
University of California - Los Angeles
Los Angeles, CA06.2026
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Development
Certification
Food Handler Card - ServSafe Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Chick-fil-A
03.2022 - Current
Bachelor of Arts - Political Science
University of California - Los Angeles
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