Isabela Avila-Diaz

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
• Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
• Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Handled cash transactions accurately, contributing to balanced daily financial reports.

• Responded to student needs and questions promptly.
• Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
• Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
• Supported classroom activities, tutoring, and reviewing work.
• Adhered to classroom protocols to keep areas clean, neat, and organized.
• Maintained safety and security by overseeing students in recess environments.
• Supported student learning objectives through personalized and small group assistance.
• Cultivated core values such as kindness, respect, compassion and integrity within students.
• Facilitated smooth transitions between activities by providing clear instructions and maintaining routines.

• Processed cashier transactions quickly and accurately, driving brand loyalty programs.
• Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
• Communicated product information with confidence and educated consumers about company.
• Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
• Achieved daily sales goal by cross selling and promoting additional products and services.
• Executed signage and markdown processes to meet productivity and pricing standards.