Isabela Azul

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
• Collected room deposits, fees, and payments.
• Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Assisted in training new hires, providing guidance on restaurant standards and best practices.

• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Improved dining experience by providing prompt, attentive service to guests.

• Worked with POS system to place orders, manage bills.

• Increased sales with upselling techniques and thorough knowledge of menu items , specials, and promotions.

• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clea
• Explained menu items and suggested appropriate options for food allergy concerns
• Maximized table turnover rate by managing reservations and seating arrangements.