Isabela Braga
Fort Lauderdale,FL
Summary
Experienced bartender with over 10 years in the customer service industry. Resilient, dependable and customer-oriented bartender. Skilled in providing exceptional customer service in high-volume and unpredictable environments. Looking to bring my outstanding skills developed in the service industry to a new career focused on delivering a safe experience to every client.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Billy's Pub Too
02.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Enhanced overall guest experience by demonstrating optimism and positivity, engaging with customers, promptly addressing concerns and resolving any issues professionally.
- Managed multiple parties efficiently while also practicing safety protocol.
Bartender
Dls Events
08.2024 - Current
- Worked EDC Orlando & Hocus Pocus.
- Maintained composure while working long, demanding hours.
- Managed high volume, fast paced sales at events. Handled cash and credit cards on different POS systems.
Bartender
EmpHire Staffing
11.2023 - Current
- Worked Formula 1, Ferrari Challenge, ArtBasel, Miami Dolphin Stadium & Inter Miami CF Stadium.
- Provided exceptional service while working independently with little to no supervision.
- Demonstrated flexibility and adaptability by seamlessly transitioning between bartending, waitstaff and retail roles when necessary to maintain smooth operations during peak hours.
Bartender
Margaritaville
12.2024 - 03.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender Shift Manager
Garage Bar
02.2020 - 11.2024
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Worked Closely with security staff to ensure clients and staff safety at all times.
Bartender Shift Manager
Tnt Bar & Grill
02.2020 - 11.2024
- Developed innovative cocktail recipes, enhancing customer satisfaction and engagement.
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders in mixology techniques and service standards.
Education
Bachelor Of Nursing -
West Coast University
North Hollywood, CAEl Paso Community College
El Paso, TXHigh School Diploma -
Lodi High School
Lodi, NJ06.2016
Skills
- Excellent Customer Service
- Teamwork and Professionalism
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Responsible Alcohol Service
Certification
TIPS (Training for Intervention ProcedureS)
Issued: 08/08/2024
Certificate #: ON-000034450800
Timeline
Bartender
Billy's Pub Too
02.2025 - Current
Bartender
Margaritaville
12.2024 - 03.2025
Bartender
Dls Events
08.2024 - Current
Bartender
EmpHire Staffing
11.2023 - Current
Bartender Shift Manager
Garage Bar
02.2020 - 11.2024
Bartender Shift Manager
Tnt Bar & Grill
02.2020 - 11.2024
El Paso Community College
High School Diploma -
Lodi High School
Bachelor Of Nursing -
West Coast University