Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Isabela dos Santos Rodrigues

Tempe,AZ

Summary

Enthusiastic and organized professional with a strong motivation to contribute time management and organizational skills to diverse work environments. Actively seeking entry-level opportunities to further develop and apply these skills, while simultaneously contributing to the growth and success of a company. Keen to embrace challenges and align personal attributes with the requirements outlined in the job posting.

Overview

6
6
years of professional experience

Work History

Licensed Bilingual Enrollment Assist EAP.

Cognosante
Hyprid, AZ
04.2023 - Current
  • Led Project Management for Open Enrollment Event:Managed schedules, tasks, and project goals for a successful Open Enrollment Event.
  • Promoted Public Health through Community Outreach:Developed and implemented health programs, supervised staff, and oversaw awareness campaigns.
  • Bilingual Enrollment Assister:Ensured quality and addressed consumers' Health Insurance Coverage needs through the Marketplace.
  • Utilized Lean Six Sigma and PDSA Methodologies:Applied Lean Six Sigma for process optimization.
    Created documentation forms for events using PDSA methodology.
  • Proficient Navigation of CMS Systems:Successfully navigated CMS systems, updating consumer profiles with professionalism and empathy.
  • Demonstrated Strong Communication Skills:Communicated effectively on various platforms to enhance team collaboration.
  • Utilized Canva for Creativity in Event Promotion:Created visually appealing flyers and event visuals using Canva.
  • Individual Case Management:Managed individual cases by contacting consumers and addressing their unique needs.
  • Collaboration within a Team:Worked collaboratively with a team to ensure comprehensive consumer support.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Time management: Maintained schedule of class assignments to meet deadlines.

Tax Preparer

Liberty Tax
01.2023 - Current
  • Initiated, Prepared, and Processed Tax Documents:Spearheaded the initiation, preparation, and processing of tax documents with meticulous attention to detail.
  • Conducted Data Entry with a Focus on Accuracy:Utilized keen attention to detail while conducting data entry, ensuring precision and accuracy.
  • Maintained Client Accounts through the Liberty Reporting System:Effectively managed and maintained client accounts using the Liberty reporting system.
  • Investigated and Resolved Discrepancies in Clients' Reports:Proactively identified and resolved discrepancies in clients' reports, demonstrating a problem-solving approach in alignment with the job description's emphasis on problem-solving skills.

Case Manager as Immigration Consultant

Comunidade Exchange
10.2021 - Current
  • Assessed Clients' Needs and Developed Service Plans:Conducted comprehensive assessments of clients' needs and formulated service plans.
  • Monitored Progress Towards Goals:Implemented and monitored progress towards goals outlined in service plans.
  • Facilitated Communication Across Stakeholders:Facilitated effective communication between clients, families, caregivers, social services, and other agencies to ensure holistic support.
  • Provided Crisis Intervention Support:Offered timely crisis intervention support for clients facing emergency situations.
  • Conducted Home Visits for Environmental Assessment:Completed home visits to assess the safety of living environments, ensuring optimal conditions for clients.
  • Collaborated with Medical Professionals:Collaborated with medical professionals to coordinate comprehensive treatment plans for clients.
  • Maintained Precise Case Records and Documentation:Maintained accurate and detailed case records and documentation in accordance with agency guidelines.
  • Counseled on Community Resources:Counseled clients on available community resources to address their needs effectively.
  • Provided Referrals to Healthcare Providers:Offered referrals to appropriate healthcare providers and connected clients with relevant community resources.
  • Participated in Interdisciplinary Team Meetings:Actively contributed to interdisciplinary team meetings, providing insights into treatment options.
  • Incorporated Project Management Practices:Integrated project management principles to enhance the efficiency of case management processes.
  • Engaged in Professional Development:Actively participated in professional development activities, staying current with case management best practices.

Commercial and Intl. Relations Analyst

Verde Agritech Company
12.2017 - 07.2020
  • Project Manager for Mine Opening in Sao Gortardo – MG:Led the project management team for the successful opening of our mine, overseeing task definition, schedule setup, partner outreach, and stakeholder communication.
  • Event Coordinator Assistant for Kentucky Event:Assisted as an Event Coordinator for a Kentucky event, handling budget preparation, scouting, location booking, logistics checks, and on-the-day coordination to ensure a seamlessly executed event.
  • SDR (Sales Development Representative) - Distributors and Customers:Took on the role of a Sales Development Representative, actively contacting distributors and customers.
  • Exceptional Communication with International Clients:Demonstrated exceptional communication skills while engaging and maintaining follow-ups with international clients.
  • Customer Assistance and Education:Assumed responsibility for assisting customers in making product purchases, providing education, and ensuring correct product usage.
  • Prospecting and Analysis of Prospect Customers:Engaged in the analysis and scouting of prospective customers, including major entities such as Ace, Amazon, Home Depot, etc.
  • Collaboration with Sales Teams:Collaborated effectively with sales teams to facilitate successful engagements with distributors and customers.
  • Utilization of Salesforce for Customer Relationship Management:Utilized Salesforce software for comprehensive Customer Relationship Management, recording conversations, tracking customer interactions, progress reports, and sales advancements.
  • Management of Client Accounts and Follow-ups:Managed clients' accounts efficiently and conducted follow-ups to ensure ongoing satisfaction and engagement.

Education

Associate degree in Organizational Management and Leadership -

Estrella Mountain Community College
12.2022

Bachelor of Science in International Relations -

Pontifical Catholic University of Minas Gerais
07.2020

Skills

  • Multilingual; fluent in Portuguese, English; Intermediary Spanish
  • International Relations certification
  • Organizational Management certification
  • Leadership certification
  • Certificate and Licensed through Arizona Insurance
  • Federally Certified Marketplace Enrollment Assistance Personnel (EAP)
  • Sales
  • Salesforce, Microsoft Office, Adobe
  • Data Entry
  • Translation, Interpreting
  • Project Manager, Customer Relationship Management, Public Relations
  • Excellent Communication
  • Problem Resolution
  • Self-Directed
  • Organizational Skills
  • Organization and Time Management
  • Time Management

Timeline

Licensed Bilingual Enrollment Assist EAP.

Cognosante
04.2023 - Current

Tax Preparer

Liberty Tax
01.2023 - Current

Case Manager as Immigration Consultant

Comunidade Exchange
10.2021 - Current

Commercial and Intl. Relations Analyst

Verde Agritech Company
12.2017 - 07.2020

Associate degree in Organizational Management and Leadership -

Estrella Mountain Community College

Bachelor of Science in International Relations -

Pontifical Catholic University of Minas Gerais

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Isabela dos Santos Rodrigues