Isabela Figueiredo
Charlotte,NC
Summary
Dynamic HR professional with extensive experience at Access Services, Inc., excelling in staffing management and strategic sourcing. Proven track record in enhancing recruitment processes and developing effective onboarding programs. Bilingual communicator skilled in performance evaluation and project management, fostering strong client relationships and ensuring compliance with regulations. Published multiple times in the Business Journal and Pride Magazine for the last 10 years.
Overview
20
20
years of professional experience
Work History
Staffing Coordinator Manager / HR /Senior Payroll Specialist
Access Services, Inc
Charlotte
02.2014 - Current
- Managed applicant tracking system to streamline recruitment processes.
- Conducted interviews and evaluated candidates for diverse positions.
- Collaborated with program managers to identify staffing needs.
- Developed onboarding materials for new hires across departments.
- Maintained employee records and ensured compliance with regulations.
- Assisted in the training and orientation of new staff members.
- Facilitated communication between management and staff regarding staffing issues.
- Coordinated and planned work shift schedules according to availability.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Reviewed resumes submitted by applicants against job requirements.
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Maintained relationships with current and potential vendors to source candidates for open positions.
- Developed and implemented HR policies to ensure compliance with regulations.
- Coordinated recruitment efforts, including job postings and candidate screenings.
- Provided guidance on employee relations issues and conflict resolution strategies.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Organized staff events such as team building activities, holiday parties.
- Developed training programs for new hires and existing employees.
Senior Account Manager / Lead Recruiter
Elite Resources Premier Staffing
09.2010 - 02.2014
- Developed tailored staffing solutions for diverse business needs.
- Conducted regular client meetings to address concerns and provide updates.
- Trained junior staff on best practices for account management.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Assisted in resolving disputes between employees that arise due to misunderstandings or disagreements about work rules or procedures.
- Coordinated recruiting events such as career fairs or open houses at colleges or other venues.
- Managed the recruitment process for new staff, including interviewing and onboarding.
- Created job descriptions and postings for open positions.
Rebuild Project - Asst. Project Manager / Office Manager / Staffing Coordinator
EHS
01.2006 - 05.2011
- Coordinated scheduling and logistics for safety training sessions across multiple departments.
- Assisted in the development of safety protocols and compliance documentation.
- Managed communication between team members regarding safety updates and procedures.
- Facilitated meetings to discuss safety concerns and improvement strategies with staff.
- Trained new employees on company policies related to health and safety practices.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationship with fellow staff and management.
- Reviewed and approved vendor invoices.
- Performed accounting or financial analysis.
- Provided HR administrative assistance to management team.
- Developed and maintained project plans, timelines, and budgets.
Skills
- Account Manager
- Human Resources
- HR / Strategic Sourcing
- Interviewing / Onboarding
- Payroll Specialist
- Onsite Inspections / Training
- Recruiting / Client Relationships
- Bilingual
- Performance evaluation
- Staff coordination
- Staffing management
- Procedure compliance
- Project management
Timeline
Staffing Coordinator Manager / HR /Senior Payroll Specialist
Access Services, Inc
02.2014 - Current
Senior Account Manager / Lead Recruiter
Elite Resources Premier Staffing
09.2010 - 02.2014
Rebuild Project - Asst. Project Manager / Office Manager / Staffing Coordinator
EHS
01.2006 - 05.2011
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